Medical Front Desk

Vancouver Clinic•Salmon Creek, CA

9d•$17 - $24•Onsite

About The Position

Vancouver Clinic is seeking a Front Desk Representative to join our registration team at our Salmon Creek 2 location. The ideal candidate will possess a friendly demeanor, a great attitude, and a strong desire to make a positive impact on patients' experiences. This role involves providing excellent customer service, managing patient check-ins, collecting co-pays, handling insurance information, answering phone calls, and scheduling appointments. Success in this position requires the ability to multitask, collaborate effectively within a team, and maintain a positive attitude in a fast-paced environment.

Requirements

High School Diploma or equivalent required
Minimum of 1 year of customer service experience required
Excellent phone skills and customer service behaviors
Strong computer keyboarding skills required
Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues
Must have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA)

Nice To Haves

Minimum of 1 year of medical front office experience preferred
Experience with Epic preferred

Responsibilities

Providing excellent customer service to patients and their families
Welcoming and greeting patients
Collecting co-pays
Obtaining and completing insurance information
Answering phone calls
Scheduling appointments

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Long term disability insurance
Health savings account
Flexible spending account
Employee assistance program
Multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
401k retirement plan
Employer matching contribution up to 4% on 401k