Medical Front Desk

ENT and Allergy Associates of Florida • Port Charlotte, FL

2d • Onsite

About The Position

ENT and Allergy Associates of Florida is seeking a full-time Medical Front Desk Representative for its Sarasota office. The position is Monday through Friday, 8:00 a.m. to 5:00 p.m. The practice provides general and subspecialty ENT medical and surgical care, including diagnosis and rehabilitative services. The role is suited to an organized, motivated, multitasking-oriented person who can manage a high volume of patients, phone calls, and charts while providing strong customer service. Prior medical front desk experience is preferred but not required. The representative should be willing to learn about ENT and Audiology and may need to travel between ENTAAF offices to provide support.

The position involves welcoming and assisting patients, handling phones, collecting patient and insurance information and payments, scheduling appointments, maintaining physical and electronic records, and helping patients with appointment reminders and off-site testing arrangements. Salary is determined based on experience. The employer is an equal-opportunity employer and maintains a tobacco-free workforce. Applicants considered for positions undergo criminal, government, credit, drug (including nicotine and tobacco), driver, and professional-license background checks.

Requirements

• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Organized, motivated, and able to multitask.
• Ability to use medical and office equipment as required.
• Ability to lift up to 10 pounds.
• Preferred: one year of previous experience in a medical practice.
• Preferred: medical front desk experience, EMR and medical records experience, and check-in and check-out experience.

Nice To Haves

• Bilingual Spanish-speaking ability.
• Willingness to learn all aspects of the ENT and Audiology field.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet arriving patients, sign them in, and obtain insurance information and other necessary data.
• Provide patients with intake and new-patient forms, office policies, and legally required documents.
• Process patient co-payments and payments for uninsured visits.
• Verify insurance.
• Schedule new and recurring patient appointments according to physician and PA/NP availability.
• Maintain hard-copy patient records and records stored in the EHR.
• Call patients with appointment reminders and help them schedule testing for off-site services.
• Provide patients with support and guidance as needed.
• Travel between ENTAAF offices for support purposes when required.

Benefits

• Medical, dental, and vision coverage effective the first day of the month after 60 days of full-time employment.
• Company-paid short-term disability, long-term disability, and life insurance effective the first day of the month after one year of full-time employment.
• 401(k) effective the first day of the month after one year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed