Medical Receptionist

Piedmont HealthCare PA•Mooresville, NC

25d

About The Position

The Medical Receptionist greets patients and visitors, answers telephones, takes messages, schedules appointments, completes registrations, and handles patient reminders and referral appointments. The role verifies insurance coverage, collects payments and copays, updates patient information, completes paperwork, and uses the computer system to generate billing information. It also involves filing, scanning and copying patient and insurance records, preparing medical records for other physicians, and communicating with departments. Reception duties include maintaining an orderly waiting area, assisting with office tasks such as photocopying and computer input, scheduling laboratory or radiology work as directed, counting the cash drawer, making bank trips as necessary, opening and closing the office, handling mail, keying charges and edits, monitoring office supplies, and preparing prescriptions for pharmacies as assigned. The receptionist maintains HIPAA compliance and attends staff meetings, recording and filing minutes. Other responsibilities may be assigned as necessary.

Requirements

High school diploma or GED.
At least one year of experience in a customer service setting.
At least six months of receptionist experience in a health care setting.
Knowledge of reception tasks, clinic policies and procedures, and paperwork.
Knowledge of how to use office equipment, including telephones and computers.
Knowledge of customer service concepts and techniques.
Ability to use office equipment satisfactorily and handle paperwork and filing adequately.
Ability to apply customer service principles and create a pleasant waiting-room atmosphere.
Ability to communicate clearly in person and by telephone and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions, and to file correctly using alphabetical or numeric systems.

Nice To Haves

Typing speed of 50 words per minute is preferred.

Responsibilities

Greet customers and visitors promptly and politely, provide directions or instructions, and notify the appropriate person or department of their arrival.
Receive visitors and drug representatives and notify the appropriate person.
Answer telephones pleasantly, take messages, and respond to customer needs promptly.
Schedule appointments, remind patients of appointments, and arrange referral appointments.
Complete encounter forms and other paperwork, update patient information, provide forms, and obtain signatures as needed.
Use the computer system to generate billing information, key charges, and make edits as assigned.
Verify insurance coverage and collect patient payments and copays.
File and re-file patient charts and notes; scan and copy insurance cards, face sheets, charts, and patient notes; and prepare medical-record copies for other physicians.
Assist with photocopying, computer input or typing, and scheduling laboratory or radiology work as directed.
Maintain a clean, orderly waiting area and reading materials.
Count the cash drawer daily and go to the bank as necessary.
Open and close the office at the appointed time.
Collect, sort, distribute, and prepare mail as assigned.
Check and maintain office supply inventory as assigned.
Prepare prescriptions for pharmacies as assigned.
Maintain HIPAA compliance at all times.
Attend office staff meetings, record minutes, and maintain them in a file accessible to staff.
Perform other responsibilities as deemed necessary.