Medical Receptionist

PCC MEDICAL HOLDINGS LLC • Piedmont, SC

25d • $18 - $20

About The Position

The Medical Receptionist is the first point of contact for patients and visitors at a healthcare facility, helping provide a welcoming and efficient experience. The role manages appointments and inquiries, maintains accurate patient records, and coordinates communication between patients, medical staff, and administrative teams to support timely care delivery. It handles sensitive patient information confidentially and professionally, supporting compliance with healthcare regulations and privacy standards. The position contributes to a positive patient experience and the efficient operation of the healthcare environment.

PCC Medical Holding, LLC (Physician Care Centers) operates primary medical offices and specializes in family medicine and the Medicare population. The company reports more than 50 clinics, 90 providers, and 500 employees across Florida, Georgia, South Carolina, and Texas. Its stated goal is to guide patients to healthy and enjoyable lives, with a culture centered on kindness, respect, empathy, and leading by example.

Requirements

• High school diploma or equivalent.
• Previous experience in a receptionist or administrative role, preferably in a medical or healthcare setting.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.
• Organizational skills to manage appointment schedules and patient records efficiently.
• Problem-solving skills to address patient concerns and scheduling conflicts.
• Attention to detail when processing payments, verifying insurance information, and maintaining records.

Nice To Haves

• Certification as a Medical Administrative Assistant or equivalent.
• Experience with EHR platforms such as Epic, Cerner, or Meditech.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the United States.
• Knowledge of medical billing and coding processes.
• Familiarity with insurance verification and authorization procedures.

Responsibilities

• Greet and check in patients upon arrival, accurately verifying personal and insurance information.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer phone calls and respond to patient inquiries about services, appointments, and billing.
• Maintain and update patient records while ensuring confidentiality and compliance with HIPAA regulations.
• Coordinate with medical staff to communicate patient needs and manage patient flow within the facility.
• Process patient payments and handle billing inquiries professionally and accurately.
• Prepare and organize patient paperwork and documentation for medical staff review.
• Manage office supplies and keep the reception area clean, organized, and welcoming.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED