Medical Receptionist - Patient Experience Specialist

Sono Bello•Fort Lauderdale, FL

13h

About The Position

Sono Bello is seeking a Medical Receptionist, also referred to as a Patient Experience Specialist, to support front-desk operations and patient experience in a fast-paced aesthetic practice. The role includes greeting patients, managing appointments and records, providing administrative support, and processing payments. The position offers a small-practice feel with support from a larger company. The posting notes no holiday or night shifts and describes the work environment as “happy medicine,” serving patients who are excited about improving their lives.

Requirements

Familiarity with Microsoft Office, including Excel.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to add, subtract, multiply, and divide.
Ability to carry out instructions provided in written, oral, or diagram form.
Ability to problem solve.
Ability to use a telephone, computer, and related instruments or devices.
Vision and hearing acuity.
Ability to stand and walk for periods of time.
Ability to lift up to 25 pounds.

Responsibilities

Greet patients and offer them a beverage.
Check patients in and ensure the schedule reflects appointment status.
Check patients out and schedule their next appointments.
Maintain accountability for the schedule book.
Introduce visitors to the appropriate personnel who can assist with their concerns.
Make appointment confirmation calls.
Pull and organize next-day patient charts according to scheduled appointment time.
Prepare new patient charts.
Maintain inventory of front-office supplies.
Check email and forward messages to the appropriate staff member.
Organize and maintain the file system.
Keep the front desk and lobby clean.
Process payments.
Print daily closeout reports from the scheduling system and review them for accuracy.
Complete deposit slips for received cash and checks.