Medical Receptionist

St. Louis Eye Surgery and Laser Center•Des Peres, MO

25d•Onsite

About The Position

The Medical Receptionist (Patient Coordinator) is the first point of contact for patients and sets the tone for their visit through excellent patient care. The role also includes administrative responsibilities that support a smooth patient check-in and check-out experience. The employee facilitates patient flow, verifies medical and vision insurance, communicates with patients, doctors, and managers, and responds to inquiries by phone, email, and in person. The position is full time. The office is open Monday through Friday from 5:30 a.m. to 4:00 p.m.; shifts fall within those hours, though employees may need to work somewhat earlier or later as needed. The role requires a commitment to work over 40 hours when needed to meet business needs and reliable transportation to travel to multiple work locations with minimal notice.

Requirements

High school diploma or GED equivalent.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable result on a background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Demonstrated initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to create a positive, team-oriented, patient-focused work environment.
Commitment to work over 40 hours to meet business needs.
Reliable transportation allowing travel to multiple work locations with minimal notice.
Ability to perform the role’s physical activities, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; and constant grasping, writing or typing, and technology use.
Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.

Responsibilities

Provide exceptional customer service during in-person and phone encounters; greet patients promptly and professionally and thank them when they leave.
Answer internal and external phone calls and provide prompt, courteous service.
Respect patients’ and doctors’ time and schedules by practicing urgency.
Manage patient flow in the office.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers.
Respond to inquiries by phone, email, and in person.
Know common fees for common visits and collect correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.