Medical Receptionist

Eye Care Partners Career Opportunities•Des Peres, MO

25d•Onsite

About The Position

EyeCare Partners is hiring a Medical Receptionist (Patient Coordinator) for St. Louis Eye Surgery & Laser Center in Des Peres, Missouri. The Patient Coordinator serves as the first point of contact for patients, setting the tone for their visit through excellent patient care and handling administrative responsibilities that support a smooth check-in and check-out experience. The office is open Monday through Friday from 5:30 a.m. to 4:00 p.m. Shifts fall within those hours, though employees may need to work earlier or later as needed. The position may require working more than 40 hours to meet business needs and traveling to multiple work locations with minimal notice. The role includes managing patient flow, verifying medical and vision insurance, communicating with patients, doctors, and managers, answering inquiries in person and through phone and email, collecting payments, reconciling daily transactions, and performing general office duties and assigned cleaning. The position requires frequent walking, sitting, and standing, as well as bending, stooping, reaching, handling items up to 25 pounds, and using hands and technology. Occasional driving or climbing may be necessary.

Requirements

High school diploma or GED; one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable background-check result.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer-service skills and the ability to interact courteously and professionally with employees at all levels.
Initiative in accomplishing practice goals; ability to grow, adapt, and accept change; and a team-oriented, patient-focused approach that contributes to a positive work environment.
Commitment to work more than 40 hours when needed to meet business needs.
Reliable transportation allowing travel to multiple work locations with minimal notice.
Ability to lift, carry, push, and pull items weighing up to 25 pounds; perform frequent walking, sitting, and standing; and bend, stoop, reach, grasp, write, type, and use technology.
Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.
Occasional ability to drive or climb, as necessary.

Nice To Haves

Excitement to learn and grow.
Desire to gain industry knowledge and training.

Responsibilities

Provide exceptional customer service during every in-person and telephone patient encounter; greet patients promptly and professionally and thank them when they leave.
Answer external and internal phone calls promptly and courteously.
Manage patient flow and act with urgency in respect of patients’ time and doctors’ schedules.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers, and respond to inquiries by phone, email, and in person.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close the day, and count the cash drawer.
Perform general office duties and cleaning as assigned by the manager.