Receptionist, Medical

Southeastern Michigan Health Association•Wayne, MI

25d•Onsite

About The Position

The Medical Receptionist at SEMHA’s Wayne County Healthy Communities clinic facilitates administrative tasks related to coordinating patient and physician schedules, bookkeeping, file management, and office organization. The role requires multitasking while providing patients with attentive, personalized service. This position is grant funded and contingent on continued funding throughout the assignment.

Requirements

High school diploma or equivalent required.
Able to answer calls promptly and manage multiple phone lines.
Able to communicate calmly with angry patients and diffuse tense situations.
Able to coordinate patient care with providers and clinical staff.
Valid driver’s license and reliable transportation required.
Excellent written and verbal communication skills.
Basic understanding of medical terminology.
Basic understanding of patient charges and insurance information.

Nice To Haves

Medical Assistant Certificate preferred.

Responsibilities

Greet patients and visitors in person or by telephone, answer inquiries, and direct them as appropriate.
Schedule appointments promptly while balancing patient satisfaction, provider time, and treatment-room use.
Remind patients about upcoming appointments and help arrange testing for off-site services.
Provide intake and new-patient forms, office policies, and legally required documents.
Anticipate and respond to patient concerns, answer questions, and maintain the reception area.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patients’ personal, financial, and account information.
Record and collect patient charges, manage credit extended to patients, and file, collect, and expedite third-party claims.
Notify medical assistants and other clinical staff when important shipments, such as vaccines, arrive.
Protect patient rights by maintaining confidentiality of personal and financial information.
Follow office policies and procedures, report needed changes, and contribute to the team’s work.
Maintain records, reports, and deadlines, and know how to operate office machines and equipment.