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Senior Customer Marketing and Campaigns Manager, Healthcare Solutions

Microsoft•Redmond, WA
•$106,400 - $203,600

About The Position

Microsoft is hiring a Senior Customer Marketing and Campaigns Manager to lead customer marketing and integrated campaigns for its healthcare solutions, including Dragon Copilot and radiology offerings. The role connects healthcare customer needs, clinical workflows, and buying priorities with solutions for decision-makers, clinicians, and radiology audiences, supporting better outcomes and measurable business impact. It owns campaign strategy and results, designs and optimizes end-to-end customer journeys, and collaborates with Marketing and Sales. The work combines healthcare audience expertise, customer-led growth, and AI-enabled marketing. The position develops and coordinates campaigns that address the distinct needs of healthcare decision-makers, physicians, nurses, and radiology audiences. It connects content, channels, and experiences across the customer journey, from awareness and preference to acquisition and sales engagement. It also translates customer insights into creative briefs and works with Product Marketing, creative teams, and agencies to create relevant content, demonstrations, customer stories, and clinician influencer formats grounded in credible evidence. The manager coordinates campaign delivery across Product Marketing, healthcare narrative and platform marketing, channel teams, agencies, and Sales. Responsibilities include managing distribution, timelines, budgets, and launch readiness; aligning priority accounts and follow-up plans; providing actionable engagement signals and customer context to Sales; defining success measures with Analytics and Sales; and using experimentation, feedback, and performance insights to improve campaigns and inform investment. The role applies approved AI and automation workflows for research, content development, testing, and analysis, with human validation and protection of customer information.

Requirements

  • Master's degree in Marketing, Computer Science, Business, or a related field and 3+ years of business experience; or bachelor's degree in one of these fields and 5+ years of business experience; or equivalent experience.
  • Experience marketing healthcare technology to clinical audiences, including physicians, nurses, or radiology teams, with knowledge of healthcare buying journeys.
  • Experience with influencer or customer storytelling programs, including evidence-based claims, permissions, agencies, and budgets.
  • Experience using AI-enabled marketing tools or workflows with human oversight.
  • Experience developing customer marketing and campaign strategy, designing connected customer journeys, translating complex solutions into customer value, and using performance data to inform outcomes.
  • Experience collaborating across functions and coordinating campaign delivery with Sales and Product Marketing, including selecting activations, managing trade-offs, and evaluating results.

Nice To Haves

  • Master's degree in Marketing, Computer Science, Business, or a related field and 6+ years of business experience; or bachelor's degree in one of these fields and 8+ years of business experience; or equivalent experience.

Responsibilities

  • Own customer-first campaign strategy and execution for Dragon Copilot and radiology solutions, translating healthcare customer insights and business priorities into integrated campaigns at scale.
  • Define priority audiences, campaign objectives, recommended investments, and activations to support measurable business outcomes.
  • Design and optimize connected customer journeys for healthcare decision-makers, physicians, nurses, and radiology audiences, connecting content, channels, and experiences from awareness through acquisition and sales engagement.
  • Develop creative briefs from customer insights and campaign objectives; partner with Product Marketing, creative teams, and agencies to develop content, demonstrations, and customer stories that communicate AI and healthcare solution value.
  • Develop audience- and journey-appropriate formats and clinician influencer content grounded in credible evidence.
  • Coordinate integrated campaign delivery across Product Marketing, healthcare narrative and platform marketing, channel teams, and agencies, aligning objectives, ownership, and plans.
  • Manage campaign distribution, timelines, budgets, and launch readiness, connecting priority launches and industry moments with ongoing customer engagement.
  • Partner with Sales to align priority accounts, buying audiences, and follow-up approaches before campaigns launch.
  • Provide Sales with actionable engagement signals, relevant customer context, and recommended next steps; use seller feedback to inform demand quality and support opportunity development.
  • Define success measures with Analytics and Sales partners, connecting awareness, engagement, and acquisition to sales action and pipeline contribution.
  • Use experimentation, customer feedback, and performance insights to improve customer journeys, inform investment, and develop repeatable campaign approaches.
  • Apply AI and automation to audience research, content development, campaign testing, and performance analysis; use approved tools, protect customer information, and validate outputs with human judgment.

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