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Microsoft is hiring a Senior Customer Marketing and Campaigns Manager to lead customer marketing and integrated campaigns for its healthcare solutions, including Dragon Copilot and radiology offerings. The role connects healthcare customer needs, clinical workflows, and buying priorities with solutions for decision-makers, clinicians, and radiology audiences, supporting better outcomes and measurable business impact. It owns campaign strategy and results, designs and optimizes end-to-end customer journeys, and collaborates with Marketing and Sales. The work combines healthcare audience expertise, customer-led growth, and AI-enabled marketing. The position develops and coordinates campaigns that address the distinct needs of healthcare decision-makers, physicians, nurses, and radiology audiences. It connects content, channels, and experiences across the customer journey, from awareness and preference to acquisition and sales engagement. It also translates customer insights into creative briefs and works with Product Marketing, creative teams, and agencies to create relevant content, demonstrations, customer stories, and clinician influencer formats grounded in credible evidence. The manager coordinates campaign delivery across Product Marketing, healthcare narrative and platform marketing, channel teams, agencies, and Sales. Responsibilities include managing distribution, timelines, budgets, and launch readiness; aligning priority accounts and follow-up plans; providing actionable engagement signals and customer context to Sales; defining success measures with Analytics and Sales; and using experimentation, feedback, and performance insights to improve campaigns and inform investment. The role applies approved AI and automation workflows for research, content development, testing, and analysis, with human validation and protection of customer information.
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Job Type
Full-time
Career Level
Senior

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