Inside Sales Jobs

About The Position

Requirements

• Minimum of 2 years of experience in inside sales, customer service, or order management, ideally in automation, robotics, or industrial technology.
• Strong communication and interpersonal skills.
• Proficiency with ERP software (SAP), PLM Software (Teamcenter), CRM Software, and Microsoft Office Suite.
• Professional understanding of Excel.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

Nice To Haves

• Associates degree or equivalent experience in business, sales, supply chain, maintenance, manufacturing or related field preferred.
• Knowledge of spare parts, inventory management, or supply chain processes is a plus.

Responsibilities

• Assist in managing the sales pipeline for spare parts and components.
• Accurately process and manage customer orders, ensuring timely delivery and providing regular status updates to maintain a high level of service.
• Respond promptly to customer questions about product availability, pricing, and order status.
• Collaborate with inventory, logistics, and service teams to ensure parts availability and resolve order issues.
• Submit requests to update customer records in the CRM.
• Run reports in SAP and analyze data to send weekly emails to customers with open order status updates.
• Manage the Return Material Authorize (RMA) request for materials and parts returned.
• Ensure customer sites provide critical documentation (ie; why replacement is needed, info required for Quality to perform RCA), identify sales order changes, and potential budget adjustments.
• Identify and escalate delivery delays that may impact customer site service levels.
• Contribute to continuous improvement initiatives to streamline sales and order processing workflows.

Benefits

• medical
• dental
• vision
• disability
• 401K
• PTO