Inside Sales And Customer Service

Aston Carter • Ruskin, FL

2d • $25 - $27 • Onsite

About The Position

The Customer Service & Inside Sales Coordinator is a customer-facing role at a growing specialty construction organization focused on recreational facilities such as tennis, pickleball, and basketball courts. The position combines customer service, inside sales support, CRM administration, and front-office coordination. As an initial point of contact, the coordinator gathers and documents information from prospective and existing customers, qualifies inquiries, and routes them to the appropriate team members. The role also supports customer onboarding and early sales and project stages, assists sales representatives, and contributes to general office operations.

The position is based onsite in Ruskin, Florida, in a fast-moving, collaborative environment. The office has approximately 20 employees, with about 30 additional colleagues working in the field. The organization describes a promote-from-within philosophy, with potential career growth into sales, permitting, operations, or leadership. The position is contract to hire. The stated pay range is $25.00–$27.00 per hour. Benefits listed for eligible workers include medical, dental and vision coverage, 401(k), insurance options, disability coverage, an HSA, transportation benefits, an Employee Assistance Program, and time off or leave.

Requirements

• Previous experience in customer service, inside sales support, sales coordination, account support, lead qualification, or a similar customer-facing role.
• Excellent verbal and written communication skills and the ability to communicate clearly and professionally.
• Ability to speak comfortably with customers, gather detailed information, and ask qualifying questions.
• Strong computer and technology skills, including the ability to learn and use new systems efficiently.
• CRM experience and familiarity with managing customer and lead data.
• Strong interpersonal skills and ability to build rapport and maintain positive relationships.
• Ability to stay organized while managing calls, emails, follow-ups, and administrative responsibilities.
• Professional, resourceful approach and sound judgment when routing customer inquiries.
• Comfort working onsite in a fast-moving environment where priorities may shift quickly.

Nice To Haves

• Experience with NetSuite or a similar CRM/ERP platform.
• Background in customer support, inside sales, inbound calls, or related roles in a professional setting.
• Interest in growing into inside sales, outside sales, permitting, customer operations, or team leadership.
• Demonstrated ability to take ownership of projects and operational tasks beyond core customer service duties.

Responsibilities

• Serve as an initial point of contact for customers and prospective clients, providing a professional and welcoming experience.
• Answer incoming calls and emails promptly and professionally, assess customer needs, and ask questions to qualify inquiries.
• Enter, update, and maintain customer and lead information accurately in the NetSuite CRM system.
• Distribute qualified leads and inquiries to the appropriate inside or outside sales team members in a timely manner.
• Follow up with customers and internal team members to help inquiries and opportunities progress.
• Send welcome communications and relevant documentation to new customers.
• Provide customer support during the early stages of the sales and project process.
• Assist inside sales representatives with administrative tasks and customer-related needs.
• Support front-desk activities and general office operations.
• Take ownership of miscellaneous projects and operational needs as they arise.
• Deliver a professional, responsive, service-oriented customer experience.

Benefits

• 401(k) retirement plan, with pre-tax and Roth post-tax contributions available.
• Medical coverage, including company-paid employee-only health coverage upon conversion to permanent employment.
• Dental insurance.
• Vision insurance.
• Critical illness, accident, and hospital coverage.
• Voluntary life and AD&D insurance for employees and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, including PTO, vacation, or sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed