Sales Professional - Inside Sales

SCI Shared Resources•Roanoke, VA

About The Position

The Sales Professional serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides exemplary, personalized service, generates revenue for the cemetery, and serves as a primary contact for families. The position involves prospecting and generating leads, building relationships with families and community organizations, presenting service options, and following up to ensure family satisfaction. The Sales Professional also collaborates with funeral directors, location managers, and other funeral home or cemetery staff to provide coordinated service and support families’ current and future needs.

Requirements

1–2 years of college or an equivalent combination of education and experience.
Valid driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work a number of evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.
Insurance license, if required by state or provincial law and prescribed by the applicable state board.

Responsibilities

Prospect for leads for at least 1–2 hours each day and hold oneself accountable for lead-generation activity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Maintain and track activity levels to support productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly to understand each family’s unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships and earn the opportunity to ask for referrals and educate families about pre-planning.
Connect services provided at need through aftercare to future family-protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and contacts with families to prepare to support their current needs or sales opportunities.
Share family concerns with the SCI team.