Inside Sales Representative (Remote in Utah)

Purple•Draper, UT

2d•Remote

About The Position

The Inside Sales Representative connects with customers over phone, chat, and other communication channels to help them choose the right products. Reporting to the Inside Sales Team Leader, the role combines consultative selling and product storytelling to explain what makes Purple different, deliver a positive customer experience, and achieve performance goals. The position works through inbound and some outbound sales channels and requires keeping current on products, pricing, promotions, and policies. This is a full-time position expected to work approximately 30–40 hours per week, though actual hours may vary based on business needs. The role is remote in Utah.

Requirements

High school diploma or GED.
One to two years of sales experience.
Experience with sales CRMs, order processing systems, and customer engagement tools.
Strong sales skills and familiarity with various sales methodologies.
Excellent verbal and written communication skills.
Ability to thrive in a fast-paced, high-energy, competitive environment.

Nice To Haves

Some college.
Contact center experience.
Knowledge of the mattress or sleep products industry.
Strong work ethic and mental fortitude.
Superior computer literacy, typing, and multitasking skills.
Remote work experience.

Responsibilities

Drive incremental sales through inbound and some outbound channels.
Engage with customer inquiries via phone, chat, and other communication channels.
Build excitement and brand value using Purple's Sales Methodology framework.
Guide customers up the buying ladder to deliver an optimal Purple experience.
Document detailed notes for every customer interaction.
Maintain sales KPIs, including sales per hour, average order value, engagements, CSAT, and discount rates.
Maintain in-depth, current knowledge of products, prices, promotions, and policies.
Attend trainings, team meetings, and coaching sessions as needed.