Inside Sales Representative (Remote)

Insulet Corporation•Washington, NV

4d•$24 - $36•Remote

About The Position

The Inside Sales Representative at Insulet supports the company’s patient-centered mission by guiding patients through onboarding to the Omnipod system. The role is responsible for helping patients progress from prescription through device activation and registration, explaining insurance benefit guidelines and cost information, answering product questions, and helping patients make informed decisions about insulin pump therapy. It combines consultative selling, customer engagement, pipeline management, and collaboration with field sales, reimbursement teams, pharmacy representatives, and healthcare partners. The representative manages and prioritizes leads, tracks patient progress and documents actions, investigates data discrepancies, and uses product knowledge and data insights to support adoption and meet business objectives. The role also contributes to process improvements and internal initiatives. It is eligible for 100% remote work from any U.S. time zone, with optional hybrid onsite work. The scheduled hours are 9:00 a.m. to 6:00 p.m. local time; candidates in MST or PST are strongly preferred. Overtime may be required to meet business objectives, and minimal business travel may be needed.

Requirements

Associate’s degree.
At least 1 year of sales experience with demonstrated success in B2B, B2C, or a related field such as healthcare, pharmaceuticals, medical devices, diabetes, or consumer products.
Excellent oral and written communication skills.
Strong influencing, listening, and interpersonal skills.
Ability to manage leads through a short-term sales cycle with speed, consistent communication, and forecast precision.
Ability to build and nurture relationships and collaborate effectively.
Team-oriented approach to producing optimal sales results.
Problem-solving skills, sound judgment, and persistence in addressing obstacles to deliver successful outcomes.
Proficiency with technology, including CRM systems and Microsoft Office applications.
Ability to work overtime to meet business objectives.
Ability to sit and stand in a normal remote or hybrid office environment and use a computer keyboard; lightweight lifting may be required.

Nice To Haves

Bachelor’s degree.
Knowledge and understanding of the managed care industry.
Experience with Salesforce or another CRM system.
Knowledge of insulin pumps and continuous glucose monitors.
Candidates living in the MST or PST time zones are strongly preferred.

Responsibilities

Provide customer service throughout patient onboarding, guiding patients from prescription to activation and registration of their Omnipod device.
Track patient progress in the pipeline and document actions taken or needed.
Analyze data insights and trends to prioritize pipeline leads and drive business impact.
Investigate and resolve data discrepancies or issues, involving appropriate stakeholders.
Use product knowledge to answer customer questions about Omnipod, explain its benefits, and provide competitive comparisons.
Tailor consultative communications to patient needs, encourage adoption, and support business objectives.
Address patient challenges or concerns using data-driven solutions and identify opportunities to improve patient interactions.
Collaborate with reimbursement and field sales teams to help patient leads progress after prescriptions are fulfilled.
Manage communications with pharmacy representatives to support appropriate product delivery and accurate data alignment across teams.
Support Territory Managers and Clinical Services Managers in resolving provider or patient issues.
Identify process improvements and provide feedback and suggestions to enhance Inside Sales and service operations.
Drive internal initiatives as assigned by leadership.