Inside Sales Representative (Remote in Utah)

Purple•Draper, UT

1d•Remote

About The Position

The Inside Sales Representative is a key part of Purple’s sales team, connecting with customers over phone, chat, and other communication channels to guide them toward suitable products. Reporting to the Inside Sales Team Leader, this role combines consultative selling and storytelling to explain Purple’s products and support sales performance goals. The position handles inbound and some outbound sales, builds brand value using Purple’s Sales Methodology, and helps customers move through the buying process toward an optimal Purple experience. This full-time remote position is for candidates in Utah and is expected to work approximately 30–40 hours per week, with actual hours potentially varying based on business needs. The role involves documenting customer interactions, maintaining sales performance metrics, staying current on products and promotions, and participating in training, team meetings, and coaching.

Requirements

High school diploma or GED.
One to two years of sales experience; contact center experience is a plus.
Experience with sales CRMs, order processing systems, and customer engagement tools.
Strong sales skills and familiarity with various sales methodologies.
Excellent verbal and written communication skills.
Ability to thrive in a fast-paced, high-energy, competitive environment.

Nice To Haves

Some college.
Knowledge of the mattress or sleep products industry.
Strong work ethic and mental fortitude.
Superior computer literacy, typing, and multitasking skills.
Remote work experience.

Responsibilities

Drive incremental sales through inbound and some outbound channels.
Engage with customer inquiries via phone, chat, and other communication channels.
Build excitement and brand value using Purple's Sales Methodology framework.
Guide customers up the buying ladder to deliver an optimal Purple experience.
Document detailed notes for every customer interaction.
Maintain sales KPIs, including sales per hour, average order value, engagements, CSAT, and discount rates.
Maintain in-depth, current knowledge of products, prices, promotions, and policies.
Attend trainings, team meetings, and coaching sessions as needed.