Inside Sales rep

Rite-Hite•Albany, NY

2d•Onsite

About The Position

At Arbon Equipment, a Rite-Hite Company, Inside Sales generates and qualifies leads and supports quote development for territory sellers. The role advances sales on behalf of Territory Representatives to improve responsiveness and efficiently serve smaller, transactional customers. It reports to the Inside Sales Manager and is part of the Inside Sales organization led by the Director Inside Sales. The role partners closely with Territory Representatives and Field Support to ensure a seamless customer experience. Employees are expected to demonstrate Rite-Hite’s Values in Action and contribute to a culture of accountability, collaboration, and respect. Safety duties include supporting and promoting a culture of safety, following company and OSHA policies and procedures, using required PPE properly, and promptly reporting hazards, near misses, and incidents. The position is office-based, with minimal travel required and no on-call requirements. The work involves frequent computer-based tasks and periods of sitting, as well as regular talking, hearing, manipulating objects or controls, standing, and walking. Occasional duties may include stooping, bending, reaching above the shoulders, and lifting up to 25 pounds. Occasional travel may be required. Arbon Equipment offers medical, dental, and vision coverage; life and disability insurance; a well-being program with an opportunity to receive an extra day off; a 401(k) with company match and profit sharing; paid holidays; vacation time; and personal/sick days.

Requirements

1–2+ years of inside sales, customer service, or call center sales experience.
Associate’s or bachelor’s degree preferred, or an equivalent combination of education and experience.
Strong phone and digital communication skills.
Proficiency with CRM systems.
Ability to multitask and prioritize in a fast-paced environment.
Consultative, needs-based selling approach.
Collaborative, team-oriented mindset.
Ability to meet customer site access and safety requirements, if applicable.
Ability to pass a background check.
Eligibility to work in the United States.

Nice To Haves

Experience in industrial or distribution sales.
Experience with CRM and sales engagement tools.
Bilingual Spanish skills, depending on region.
Experience supporting a field sales team.

Responsibilities

Generate and qualify inbound and outbound leads and sales opportunities.
Support quote development and follow-up for Territory Representatives.
Manage smaller, transactional customer relationships directly and close sales where appropriate.
Maintain accurate records of leads, opportunities, and customer activity in the CRM system.
Respond promptly to customer inquiries by phone and digital channels.
Partner with Territory Representatives to hand off qualified opportunities and provide status updates.
Support marketing campaign follow-up and demand-generation activities.
Identify upsell and cross-sell opportunities during customer interactions.
Contribute to regional Inside Sales performance metrics, including response time and conversion rate.
Support and promote a culture of safety; follow company and OSHA safety policies and procedures; use required PPE; and promptly report hazards, near misses, and incidents.
Demonstrate company values in daily interactions and contribute to a culture of accountability, collaboration, and respect.