Sr. Manager, Inside Sales

Chamberlain Group • Oak Brook, IL

1d • Hybrid

About The Position

The Sr. Manager, Inside Sales is a management role within Chamberlain Group’s Sales function, reporting to the VP of Pro Channel. The role builds and leads an inside sales organization managing defined Pro Channel partner accounts across Residential and Commercial offerings. It establishes a proactive, outbound-oriented team focused on account management, revenue growth, and sales results, using analytics, business intelligence, and marketplace awareness.

The manager develops business plans and strategies for resource allocation and sales activity, sets and monitors targets, and coaches the team to exceed annual goals for assigned accounts and prospects. The role also oversees team performance, training, operations, pricing and credit escalations, reporting, performance management, and alignment with outside sales and Pro Channel leadership. Travel up to 20% domestically and internationally is expected. The position is identified as hybrid in Oak Brook, Illinois.

Requirements

• Bachelor’s degree.
• 10+ years of relevant work experience.
• Ability to travel up to 20% domestically and internationally.
• Valid driver’s license.

Responsibilities

• Build and lead an inside sales organization managing defined Pro Channel partner accounts across Residential and Commercial offerings.
• Create a framework and structure for a proactive, outbound-oriented team focused on account management, revenue growth, and sales results.
• Use analytics, business intelligence, and marketplace awareness to guide sales activity and decisions.
• Lead, mentor, and develop the inside sales team to achieve monthly, quarterly, and annual targets through account management, segmentation, and outbound calling.
• Set and achieve an annual sales goal for prospects and assigned customers, with emphasis on exceeding Core and Emerging targets.
• Define and execute monthly business reviews to track progress, identify gaps, and enable timely corrective action.
• Oversee and maintain team sales performance.
• Use data and analytics to identify opportunities for improvement and make data-driven decisions.
• Develop selling curriculum and deliver ongoing training, coaching, and support, including improvement of product technical knowledge.
• Monitor, troubleshoot, and improve area-of-control operations to align with business direction, quality practices, organizational performance, and team motivation.
• Serve as a second-level escalation point and approve pricing discounts and credit delegations.
• Collaborate with Pro Channel leadership to align inside and outside sales and drive incremental sales growth.
• Conduct fact-finding on customer needs, opportunities, and other relevant information.
• Generate and present regular reports on team performance and key metrics to senior management.
• Comply with health and safety guidelines and ensure team compliance; protect confidential information.
• Maintain professional and technical knowledge through educational workshops, publications, networks, and professional societies.
• Contribute to team projects and related work as needed.
• Attract, develop, engage, and retain team members to motivate and lead a high-performance team.
• Manage performance and compensation processes, including setting expectations, evaluating performance, providing feedback, and facilitating development under company policies.
• Communicate organizational information transparently through meetings, one-on-ones, email, instant messaging, and interpersonal communication.
• Lead and motivate individuals and teams to foster a workplace culture consistent with the company’s mission, vision, and values.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• 401(k) contribution, subject to eligibility requirements.
• Eligible to participate in a short-term incentive plan, subject to applicable plan terms and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager