Sr. Inside Sales Strategic Account Manager
About The Position
The Senior Inside Strategic Account Manager (ISAM) is a revenue-generating sales role responsible for achieving quarterly sales goals and accelerating growth of the SkinMedica portfolio, including TNS, HA5, Even & Correct, Retinol Complex, and Essential Defense/Total Defense + Repair. The role manages and develops relationships with targeted aesthetic customers in an assigned geographic area, primarily through telephone-based and virtual engagement. It drives product education, adoption, portfolio utilization, and account growth through consultative selling, business-development strategies, and an understanding of customer needs and market dynamics. The Senior ISAM partners with field sales, sales leadership, marketing, and other cross-functional teams to execute business plans, deliver customer value, and support a compliant, customer-focused sales experience. The position includes customer education and account support, sales campaign and product-launch execution, account planning and analysis, territory coverage when assigned, and timely completion of operational and compliance responsibilities. The role requires working in the office Tuesday through Thursday and working one of the listed Central Time schedules: 7:30 a.m.–4:30 p.m., 8:00 a.m.–4:30 p.m., 8:00 a.m.–5:00 p.m., or 8:30 a.m.–5:00 p.m. The posting also states a requirement to travel by air and/or car up to 15–20% of the time, while a separate posting field lists “Travel: No.”
Requirements
- Two or more years of relevant sales experience.
- Demonstrated ability to work independently, organize and prioritize work effectively, and communicate with impact.
- Proven record of achieving sales objectives and earning performance-based compensation.
- Ability to work in the office Tuesday through Thursday.
- Ability to work one of the listed Central Time shifts: 7:30 a.m.–4:30 p.m.; 8:00 a.m.–4:30 p.m.; 8:00 a.m.–5:00 p.m.; or 8:30 a.m.–5:00 p.m.
- Ability to travel by air and/or car up to 15–20% of the time.
- Strong sales execution, consultative selling, and relationship-management skills.
- Business acumen and analytical ability to assess account performance and identify growth opportunities.
- Ability to work independently while collaborating effectively across teams.
- Strong time-management, planning, prioritization, and organizational skills.
- Ability to manage multiple priorities with accuracy, consistency, and quality in a fast-paced environment.
- Effective written, verbal, telephone, and virtual communication skills.
- Strong presentation skills and ability to tailor messages to varied customer audiences.
- Ability to build and sustain customer relationships through remote interactions.
- Demonstrated initiative, adaptability, creativity, and problem-solving capability.
- Commitment to individual and team achievement.
- High degree of professionalism, integrity, and ethical judgment.
- Proficiency with customer relationship management and sales force automation tools.
- Proficiency in Microsoft Excel, Word, PowerPoint, and related business applications.
Nice To Haves
- Bachelor’s degree preferred; relevant equivalent industry experience may be considered.
- Experience in the aesthetics, healthcare, medical device, pharmaceutical, or related industry.
- Experience engaging with and influencing healthcare professionals, practice staff, patients, or other targeted customers.
- Two or more years of inside sales experience.
- Experience delivering customer education, training, or product presentations.
Responsibilities
- Achieve assigned quarterly sales goals across the SkinMedica portfolio.
- Develop and execute strategic call plans and account development plans to grow revenue, strengthen customer relationships, and identify new business opportunities.
- Analyze account data, customer objectives, market dynamics, and portfolio opportunities to prioritize activities and drive growth.
- Expand customer reach and portfolio utilization within existing accounts, and support launches of new products, programs, and indications.
- Use consultative selling to understand customer challenges, recommend appropriate solutions, and deliver a differentiated customer experience.
- Manage assigned sample allocation and support account needs, including order placement, marketing materials, program education, and business-development activities.
- Lead sales campaigns, promotions, product launches, customer training, and other sales initiatives.
- Educate customers on product features, indications, contraindications, safety information, and appropriate product use using approved materials and applicable policies.
- Provide product, program, and procedure-related education as appropriate, and communicate competitive product differentiation.
- Identify customer needs and recommend product, program, training, and marketing opportunities that support business objectives.
- Support customers with marketing and practice-development strategies, including website and social-media presence, office branding, patient segmentation, and external marketing approaches.
- Maintain current knowledge of the aesthetics industry, customer trends, and competitive products.
- Partner with the Regional Manager, Inside Sales Area Manager, field-based sales representatives, and cross-functional teams to achieve sales objectives and coordinate customer experience.
- Use available medical, marketing, and sales resources to support appropriate SkinMedica portfolio adoption and growth.
- Coordinate activities with internal partners, including Facial Aesthetics, CoolSculpting, Field-Based Strategic Account Managers, Marketing, and other support functions.
- Provide leave-of-absence and vacant-territory coverage as assigned, partnering with the applicable Sales Representative, Regional Manager, and Inside Sales Area Manager.
- Collaborate on coverage plans that may include customer communication, order support, sample management, marketing materials, campaign execution, product launches, and business-development activities.
- Pre-plan sales calls and manage time effectively to maximize customer engagement and business impact.
- Complete required reports, presentations, expense reports, and customer documentation accurately and on time.
- Maintain compliance with applicable company, quality, regulatory, privacy, and ethical standards.
- Attend required sales training, meetings, and development programs.
- Represent the Company with integrity, professionalism, honesty, accountability, and respect.
Benefits
- Paid time off, including vacation, holidays, and sick time.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Eligibility to participate in short-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
