Account Manager/Inside Sales

Buffalo Pumps•North Tonawanda, NY

About The Position

The Account Manager/Inside Sales role performs essential sales department duties, including technical and commercial quotation development, product costing and pricing, contract administration, sales order execution, customer liaison and order follow-up, production planning and support, customer shipment execution, accounts receivable follow-up, and documentation creation and submittals. The role may focus on Commercial, Navy, or both.

Requirements

An associate degree in mechanical, industrial, international business, accounting, science, or engineering is required; a four-year bachelor’s degree is preferred.
2–3 years of related experience.
Excellent verbal and written communication skills.
Effective planning, organizational, and project execution skills.
High attention to detail and precision.
Strong drive for improvement, initiative, and closure.
Highly team-oriented.
Ability to work independently with minimal supervision and guidance.
Proficiency in Microsoft Office products for organizing and communicating.
Strong analytical and problem-solving skills.

Nice To Haves

A four-year bachelor’s degree in mechanical, industrial, international business, accounting, science, or engineering.

Responsibilities

Complete technical and commercial aspects of the quotation process in accordance with company procedures and industry norms.
Create costing and pricing standards and incorporate them into quotations, along with delivery commitments consistent with product planning and capacity.
Perform the complete sales order entry process and review orders upon receipt; compile and review information required for order booking and fulfillment.
Track sales orders through the approval process to ensure timely processing.
Facilitate customer order fulfillment by providing internal departments with relevant delivery, shipping, transportation, pricing, and payment information.
Participate in engineering and sales continuous improvement and integrate those initiatives with Operations’ continuous improvement initiatives.
Contribute proactively to Buffalo Pumps’ business development initiatives.
Work with order engineering and order entry to create bills of materials, drawings, change orders, job routings, and customer contract data submittals.
Develop strong functional proficiency in the ERP system.
Assist Accounts Receivable with payment collections and resolving payment issues.