Inside Sales Account Manager

Baudville Brands • Grand Rapids, MI

5d • Onsite

About The Position

The Inside Sales Account Manager manages, enhances, and grows Baudville Brands’ existing customer base. The role generates revenue by delivering strong customer experiences, understanding client needs, and recommending product solutions that support recognition and engagement goals. It is an on-site position at the company’s Grand Rapids, Michigan location and is part of a collaborative inside sales team.

The manager develops and manages a territory of accounts, maintains outbound customer engagement, meets monthly sales expectations, and grows existing business. The role also involves using CRM and order-entry systems, reporting account and activity information weekly, and meeting quality and performance standards. The position calls for a consultative, service-oriented approach, strong product knowledge, professionalism, accurate work, and collaboration with customers and internal colleagues.

Requirements

• High school diploma or equivalent.
• 1–3 years of business-to-business sales and/or customer service experience in a goal- and metrics-driven environment is preferred.
• Strong communication skills.
• Ability to succeed in a goal-oriented, performance-driven environment.
• Relationship-based, service-oriented approach to customer interactions.
• Strong computer skills, including proficiency with Excel and Word.
• Ability to apply training and coaching in day-to-day work.
• Collaborative approach and support for shared goals.
• Strong organization, time management, and follow-through skills.
• Strong listening and relationship-building abilities.
• Interest in becoming a subject matter expert in the employee recognition industry.

Nice To Haves

• Prior customer service and/or B2B sales experience is preferred.
• CRM experience is a plus.

Responsibilities

• Balance consultative selling skills with a strong customer-service mindset.
• Develop knowledge of the Baudville Brands product portfolio and provide accurate, value-driven recommendations.
• Build and maintain strong working relationships with customers and internal team members.
• Contribute positively to a culture of recognition, collaboration, and excellence.
• Maintain professionalism in customer and internal interactions.
• Follow established policies and procedures to ensure accuracy and consistency.
• Demonstrate customer focus and commitment to quality service.
• Create compelling value propositions tailored to customer needs.
• Develop and manage a territory of accounts, meet monthly sales expectations, and grow existing business.
• Maintain consistent outbound activity and customer engagement aligned with territory and individual strengths.
• Use CRM and order-entry platforms effectively.
• Complete weekly account and activity reporting.
• Meet or exceed quality and performance standards and use feedback for ongoing development.

Benefits

• Performance-based compensation commensurate with experience, including annual salary and discretionary bonus.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability insurance.
• Short-term disability insurance.
• Company-sponsored 401(k) with vested match.
• Tuition reimbursement.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED