Sr. Manager, Inside Sales

Chamberlain Group•Oak Brook, IL

2d•$129,700 - $209,200•Hybrid

About The Position

Chamberlain Group is seeking a senior manager to build and lead its Inside Sales organization, managing defined Pro Channel partner accounts across Residential and Commercial offerings. The role develops the team’s structure and outbound-focused approach, sets business plans and sales strategies, allocates resources, and drives performance against monthly, quarterly, and annual targets. The position leads, coaches, and develops the Inside Sales team, including territory design and target setting. It uses analytics and marketplace awareness to guide account management, segmentation, sales activities, and improvement efforts. The role also partners with Pro Channel leadership to align inside and outside sales, oversees team performance and training, and reports results and key metrics to senior management. It reports to the VP of Pro Channel and is based in Oak Brook, Illinois, with a hybrid work designation.

Requirements

Bachelor’s degree.
10 or more years of relevant work experience.
Ability to travel up to 20% domestically and internationally.
Valid driver’s license.

Responsibilities

Build and lead the Inside Sales organization managing defined Pro Channel partner accounts across Residential and Commercial offerings.
Create the framework and structure for a proactive, outbound-oriented team focused on account management, revenue growth, and sales results.
Develop targeted business plans and strategies for resource allocation and sales activities to achieve monthly, quarterly, and annual goals.
Lead, mentor, coach, and develop the team, including territory design and target setting, to exceed annual sales goals.
Set and achieve annual sales goals for prospects and assigned customers, with an emphasis on exceeding Core and Emerging targets.
Establish and execute monthly business reviews to monitor progress and respond to identified gaps.
Oversee and maintain the team’s sales performance.
Use data and analytics to make decisions and identify opportunities for improvement.
Develop and deliver sales curriculum, training, coaching, and support to improve selling techniques and product technical knowledge.
Monitor, troubleshoot, and improve area-of-control operations to align with business direction, quality practices, organizational performance, and team motivation.
Serve as a second-level escalation point and exercise approval authority for pricing discounts and credit delegations.
Collaborate with Pro Channel leadership to align inside and outside sales and drive incremental growth.
Gather information about customer needs and opportunities.
Generate and present regular team-performance and key-metric reports to senior management.
Comply with health and safety guidelines and ensure team compliance.
Protect confidential information and Chamberlain Group’s reputation.
Maintain professional and technical knowledge through education, publications, networking, and professional societies.
Contribute to team efforts and participate in projects as needed.
Attract, develop, engage, and retain team members while motivating a high-performing team.
Manage performance and compensation processes, including setting expectations, evaluating performance, providing feedback, and facilitating employee development under company policies.
Communicate organizational information transparently through meetings, one-on-ones, email, instant messaging, and interpersonal communication.
Lead individuals and teams in a workplace culture consistent with the company’s mission, vision, and values.