Inside Sales

White Cap Management • Norcross, GA

2d

About The Position

Responsible for accurate order processing, pricing, and procurement while providing dependable customer service. The role supports associates and customers through transparent communication, teamwork, and a commitment to operational excellence. It operates under general supervision, using judgment within well-defined policies, procedures, and techniques; complex or unusual problems are referred to a supervisor. Work output is regularly reviewed by a senior coworker or supervisor.

The position is based in a comfortable indoor environment. Most work is performed sitting, with frequent opportunities to move about and rare occasions requiring the movement or lifting of light articles. Overnight travel is typically less than 10% of the time.

Requirements

• High school diploma or GED is strongly preferred.
• Specialized skills training or certification may be required.
• Generally 2–5 years of experience in the area of responsibility.
• Strong organizational skills to handle multiple priorities.
• Proficiency in order management systems and basic reporting tools.

Nice To Haves

• 1–2 years of inside sales or customer service experience.
• Ability to manage procurement processes and coordinate logistics.
• Leadership qualities demonstrated through mentoring and guidance.

Responsibilities

• Process orders through phone, email, text, and counter channels, ensuring accuracy and timely service delivery.
• Manage basic pricing within established guidelines to maintain margin goals.
• Coordinate non-stock procurement and logistics to meet customer needs.
• Handle credit card, check, and cash payments securely.
• Identify stock products and recommend comparable alternatives to support customer requirements.
• Coordinate proactively and follow up to ensure service commitments are met.
• Maintain accurate transaction and procurement records and documentation.
• Guide and train junior associates to promote teamwork and dependable performance.
• Refer complex or unusual problems to a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED