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Inside Sales Associate - Frisco

Master Halco•Frisco, TX
•$25 - $30

About The Position

Master Halco, a manufacturer and distributor of fence and deck products, is seeking an Inside Sales Associate to serve customers in person, by phone, email, and text. The role combines sales, customer service, and administrative work to create value for customers and the company. The associate helps grow sales and meet branch and company profitability goals by understanding customer needs, recommending products and services, preparing quotes, processing orders, coordinating pickup or delivery, and providing responsive service. The position also supports Outside Sales Associates, collaborates with other departments, maintains product knowledge, and follows company procedures and safety standards. The role is based in Frisco and is scheduled Monday through Friday on the day shift. The stated pay range is $24.95 to $29.50 per hour, based on experience. Master Halco describes a culture focused on recognition, rewards, transparency, open communication, and employee career development.

Requirements

  • High school graduate.
  • Exceptional team-building, sales, and relationship-building skills.
  • Ability to motivate and positively influence people.
  • Strong computer skills, including Outlook Email, Excel, and Word.
  • Exceptional organizational, time-management, multitasking, and administrative skills.
  • Ability to sit, climb, stand, lift, and/or move.
  • Ability to perform essential functions satisfactorily, with or without reasonable accommodation.

Nice To Haves

  • Some college.
  • Relevant work experience.
  • Desired sales experience or applicable product knowledge in building materials such as metals, woods, plastics, and hardware; Do-It-Yourself retail; construction; or mechanical/electrical fields.

Responsibilities

  • Serve customers in person, by phone, email, and text.
  • Conduct discovery conversations with existing and prospective customers to identify products and services that can help grow their businesses.
  • Work as part of the sales team to grow sales and achieve branch and company sales and profitability goals.
  • Use the company computer system to prepare customer quotes.
  • Process customer orders and arrange pickup or delivery.
  • Respond to customer requests quickly and accurately.
  • Collect customer payments when applicable.
  • Keep customers informed about unexpected changes.
  • Support Outside Sales Associates in responding to customer needs.
  • Learn to sell new products and adapt to achieve sales growth goals.
  • Provide elevated customer service using “The Master Halco Way.”
  • Learn and maintain proficient product knowledge and a thorough understanding of company products and services.
  • Maintain a clean and safe work environment that meets company standards.
  • Follow proper standard operating procedures and company policies.
  • Complete special projects as assigned by the manager.
  • Collaborate with other departments to ensure a seamless sales process.
  • Resolve customer service issues promptly and make timely decisions.
  • Process quotes, orders, and other sales activities accurately and on time.

Benefits

  • Quarterly bonus program and spiffs.
  • Competitive health care plan, typically starting after the 31st day of employment.
  • Generous matching 401(k) plan.
  • Tuition reimbursement up to $10,000 per academic year.
  • Generous paid-time-off package.
  • Corporate discount opportunities.

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