Customer Service Representative/ Inside Sales Representative, Level 1

AirReps•WEST MONROE, LA

22d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for an HVAC customer service and inside sales position in its branch operations group at the West Monroe, Louisiana branch. The representative sells the organization’s products and services to prospective and established customers and supports their needs in person, by phone, email, or fax. The role involves learning and applying company policies, procedures, practices, products, and services, while collaborating with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The representative supports sales and account maintenance through customer outreach, order and payment processing, quoting, shipment coordination, product recommendations, and timely product and technical information. The role also addresses customer questions, warranties, returns, and problems; monitors customer satisfaction; maintains sales activity records; and develops knowledge of HVAC products and industry trends. Work is performed under close supervision using established procedures and well-defined instructions. The company states that benefits are effective on the first day for full-time direct hires, offers training programs to develop team members’ skills, and describes opportunities for career growth. The company is part of Daikin Industries, Ltd.’s global family of brands.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship management skills in person, by phone, and by email.
Professional, positive attitude and ability to handle difficult customers and diffuse negative situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining technical information clearly.
Effective written communication skills, including timely customer email communication and accurate order entry.
Organizational and time-management skills, including prioritization and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be legally authorized to work in the United States without now or future employer-sponsored work authorization.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products.
Some college education.

Responsibilities

Help the division meet sales goals, including new business, by maintaining accounts and communicating product launches, services, supplies, new products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Process orders, purchase orders, payments, quotes, and delivery dates, ensuring order information is accurate.
Recommend alternative products based on cost, availability, or specifications.
Monitor scheduled shipment dates, help ensure timely delivery, and expedite shipments as needed; coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to resolve problems, maintain customer satisfaction, and comply with company policies; coordinate resolution with appropriate departments.
Periodically contact customers to assess their satisfaction with the organization, its products, and its services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to keep departments informed and support effective service delivery.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support business needs.