Customer Service Representative/Inside Sales Representative, Level 1

Daikin•Denton, TX

2d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is hiring a Customer Service Representative/Inside Sales Representative, Level 1, for its branch operations group at the Denton, Texas branch. The representative sells the organization’s products and services to prospective and established customers, assisting them face to face, by phone, email, or fax. The role involves identifying customer needs, answering questions, finding solutions, and ensuring a smooth and timely sales process. The representative is expected to know the organization’s policies, procedures, practices, products, and services, and to collaborate with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The position operates under well-defined instructions and established procedures, with work closely supervised. The employee will also participate in additional projects and activities to support ongoing business needs. Daikin states that benefits are effective on day one for full-time direct hires, offers training programs and career growth opportunities, and is part of a global company backed by Daikin Industries, Ltd.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship management skills across walk-in, phone, and email interactions.
Professional attitude and ability to handle difficult customers and diffuse negative situations.
Good phone and email etiquette.
Effective verbal communication skills, including the ability to explain fairly technical information clearly.
Effective written communication skills, including timely customer email communication and accurate order entry.
Organizational and time management skills, including the ability to prioritize and multitask.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be legally authorized to work in the United States and not require employer-sponsored work authorization now or in the future.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products.
Some college education.

Responsibilities

Support sales, including new business, by maintaining accounts and communicating new product launches, services, supplies, and sales or discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Handle sales activities including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring order information is accurate.
Recommend alternate products based on cost, availability, or specifications.
Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments when needed.
Coordinate shipments with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Work with the Branch Manager to resolve problems while ensuring customer satisfaction and adherence to organizational policies.
Coordinate problem resolution with appropriate departments.
Periodically contact customers to assess their satisfaction with the organization, its products, and its services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with industry trends.
Work positively with management and peers across departments to support effective teamwork and high-quality service.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities to support business needs.