Inside Sales/ Customer Service Representative

SunSource • Odessa, TX

4d • Onsite

About The Position

McCarty Equipment, a SunSource company, is a value-added distributor and fabricator of hose, serving industrial and MRO needs with hose, valves, gaskets, fittings, tools, fasteners, consumables, and tool repair services. The Inside Sales/Customer Service Representative maintains customer accounts and handles day-to-day customer and vendor activities, resolves conflicts, and supports customer satisfaction. The work includes phone and internet correspondence, sourcing custom and non-standard solutions, entering sales and purchase orders, and establishing part numbers and managing contract files.

This position sells industrial hose, gasket, and piping products and supports customer orders and projects from initial inquiry through delivery. It also involves technical research and interpreting drawings, specifications, solid models, and engineering data to develop assembly bills of materials, pricing, quotes, and fabrication drawings. The position is onsite and does not offer a remote work arrangement.

Requirements

• High school diploma or equivalent.
• Good working knowledge of engineering principles, solid modeling, welding, and fabrication.
• Knowledge of industrial hose, gasket, and piping.
• Ability to function successfully in a fast-paced, high-volume environment.
• Microsoft Office skills, including Word and Excel, and familiarity with SolidWorks and similar tools.

Nice To Haves

• Associate degree or higher.

Responsibilities

• Sell industrial hose, gasket, and piping products and maintain customer accounts.
• Take orders by phone and over the internet.
• Enter orders and product quotes into the computer system.
• Describe product features, quote prices and credit terms, and prepare sales orders.
• Estimate delivery dates using knowledge of production and delivery schedules and inventory.
• Prepare reports of business transactions in the company database.
• Work with account managers to keep account activities up to date.
• Investigate and resolve customer problems with deliveries.
• Conduct technical research and work with customers to develop viable solutions.
• Interpret customer drawings, specifications, solid models, and engineering data; translate them into assembly bills of materials, pricing, quotes, and fabrication drawings.
• Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings and die files for all branches, and schedule projects with production.
• Follow orders through the process from door to door and resolve problems along the way.
• Manage files, including purchase orders, drawings, specifications, and models.
• Conduct day-to-day customer and vendor correspondence and source custom, non-standard, value-added solutions.
• Set up part numbers and manage contract files.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Paid vacation and holidays.
• Tuition reimbursement.
• Ongoing development opportunities.
• A supportive, team-focused environment.
• Stability in a well-established company.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED