Customer Service- Inside Sales Representative

Bray • Houston, TX

1d • Onsite

About The Position

Bray Commercial, a division of Bray International, Inc., is hiring an Inside Sales Representative at its headquarters in Houston, Texas. This role maintains regular customer contact and builds and strengthens business relationships. The representative works with customers in an assigned territory on a day-to-day basis and helps uphold high standards of customer service. The position works in conjunction with outside sales representatives and Bray Commercial Production to support sales, order processing, and customer delivery commitments.

Applicants must have a high school diploma or GED. A college degree is preferred. Customer service experience in an industrial sales environment is a plus. The position requires working knowledge of Microsoft 365, including Excel, Word, and Outlook, as well as a professional demeanor, selling style, and appearance; strong verbal, presentation, listening, and written communication skills; and self-motivation, high energy, and enthusiasm.

Visa sponsorship is not available. Applicants who hold or may need visa sponsorship are ineligible. Employment is contingent upon successful background screening and compliance with applicable federal requirements, including controlled-substance drug testing.

Requirements

• High school diploma or GED.
• Working knowledge of Microsoft 365, including Excel, Word, and Outlook.
• Professional demeanor, selling style, and appearance.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Applicants who hold or will require visa sponsorship are ineligible.

Nice To Haves

• College degree.
• Customer service experience in an industrial sales environment.

Responsibilities

• Work with outside sales representatives to maintain and grow Bray Commercial product sales in assigned territories.
• Process customer orders efficiently and promptly through Bray’s operating system.
• Prepare verbal and written price quotations and written pricing agreements for customers.
• Follow up on sales quotations in a timely manner.
• Handle customer requests, phone inquiries, fax requests, expedite requests, and email requests accurately, promptly, and professionally.
• Work with Bray Commercial Production to ensure orders are processed and delivered as promised.
• Process credits and returns.
• Address customer concerns and complaints promptly and professionally.
• Assist other inside team members when workload is excessive in other areas of the department.

Benefits

• Competitive pay plans.
• Medical, dental, vision, and life insurance, effective the first of the month after 30 days of employment.
• Paid holidays and vacation.
• 401(k) plan with matching contributions.
• Professional development and opportunities for advancement.
• Smoke-free, drug-free workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED