Customer Service Representative/Inside Sales Representative -1

Daikin•Phoenix, AZ

About The Position

The Customer Service Representative/Inside Sales Representative supports the Division’s sales goals, including new business, by maintaining customer accounts and communicating about product launches, services, supplies, new products, and discounts. The role provides customer service in person, by phone, and by email, and handles sales activities such as order processing, purchase orders, payment processing, quotes, and delivery dates with careful attention to accuracy. The representative provides product and technical information, recommends alternatives, monitors shipments, coordinates with manufacturing, sales, distribution, and vendors, and assists with warranties, returns, and problem resolution. The role also helps maintain customer satisfaction, records sales activity, develops knowledge of HVAC products and industry trends, and works cooperatively across the organization to support business needs. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. The Company states that it provides equal employment opportunity and complies with applicable disability-related regulations and statutes.

Requirements

1–3 years of progressive sales experience.
2 or more years of customer service experience.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
Positive, professional attitude and ability to handle difficult customers and defuse negative situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Written communication skills, including timely customer email communication and accurate order entry.
Organizational and time-management skills, including prioritization and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.

Nice To Haves

Knowledge of HVAC equipment and products.

Responsibilities

Support the Division’s sales goals, including new business, by maintaining accounts and communicating product launches, services, supplies, new products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternative products based on cost, availability, or specifications.
Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments as needed.
Coordinate shipments with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Work with the Branch Manager to resolve problems in a way that supports customer satisfaction and organizational policies; coordinate resolution with relevant departments.
Periodically contact customers to assess satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to support effective teamwork and service across departments.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support ongoing business needs.