Customer Service Representative/Inside Sales Representative, Level 1

AirReps•Denton, TX

3d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for an HVAC customer service and inside sales position supporting branch operations at its Denton, Texas branch. The representative sells the organization’s products and services to prospective and established customers, serving them in person, by phone, email, or fax. The role involves identifying customer needs, answering questions, finding solutions, and ensuring a smooth and timely sales process. The representative must understand the organization’s policies, procedures, practices, products, and services, and collaborates with regional or branch management to support territory coverage and maintain positive dealer relationships. The position works within well-defined instructions and established procedures, under supervision and close oversight. Duties may include supporting sales and account maintenance, processing orders and payments, providing product information, coordinating shipments, resolving customer concerns, and maintaining sales records. The representative is expected to expand their knowledge of HVAC products and industry trends and participate in projects that support ongoing business needs. The company states that benefits are effective on day one for full-time direct hires, offers training programs and career growth opportunities, and is part of a global company backed by Daikin Industries, Ltd. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. The company provides equal employment opportunity and complies with applicable disability-related regulations and statutes.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills in person, by phone, and by email.
Positive, professional attitude and ability to handle difficult customers and diffuse negative situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including the ability to clearly explain fairly technical information.
Effective written communication skills, including timely customer email communication and accurate order entry.
Effective organizational and time-management skills, including the ability to prioritize and multitask.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.

Nice To Haves

Knowledge of HVAC equipment and products is preferred.
Some college education is preferred.

Responsibilities

Support division sales, including new business, and help maintain accounts by communicating product launches, services, supplies, and sales or discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Execute sales functions, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accurate order entry.
Recommend alternative products based on cost, availability, or specifications when needed.
Obtain and monitor scheduled shipment dates, ensure timely delivery, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing product and technical information promptly.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Work with the Branch Manager to determine ways to resolve problems, ensure customer satisfaction, follow company policies, and coordinate resolution with appropriate departments.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with all levels of management and peers to keep departments informed and provide effective service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support ongoing business needs.