Customer Service Representative/Inside Sales Representative -1

AirReps•Phoenix, AZ

About The Position

The Customer Service Representative/Inside Sales Representative supports the Division’s sales and new-business goals by maintaining customer accounts, communicating product launches and promotions, and providing responsive service through in-person interactions, phone calls, and email. The role handles sales transactions and order processing, provides product and technical information, recommends suitable alternatives, and supports timely shipment and delivery.

Requirements

1–3 years of progressive sales experience.
At least 2 years of customer service experience.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills for in-person, phone, and email interactions.
Professional attitude and ability to handle difficult customers and de-escalate negative situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Written communication skills to communicate promptly and effectively by email and enter orders accurately.
Organizational and time-management skills, including prioritization and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be legally authorized to work in the United States without current or future employer-sponsored work authorization.

Nice To Haves

Knowledge of HVAC equipment and products.

Responsibilities

Support Division sales and new-business goals by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternative products based on cost, availability, or specifications.
Monitor shipment dates, expedite shipments when needed, and coordinate shipment matters with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Work with the Branch Manager and appropriate departments to resolve problems, maintain customer satisfaction, and follow organizational policies.
Contact customers periodically to assess their satisfaction with the organization, products, and services.
Maintain sales activity records and prepare reports.
Expand knowledge of HVAC products and keep current with industry trends.
Work collaboratively with management, peers, and departments to support effective service.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities supporting business needs.