Inside Sales/ Customer Service Representative
About The Position
McCarty Equipment, a SunSource company, is a value-added distributor and fabricator of hose, serving industrial and MRO needs with products including hose, valves, gaskets, fittings, tools, fasteners, and consumables. The Inside Sales/Customer Service Representative maintains customer accounts and handles day-to-day activities, resolves conflicts, and ensures customer satisfaction. The role involves frequent phone and internet correspondence with customers and vendors, sourcing custom and non-standard value-added solutions, entering sales and purchase orders into the operating system, setting up part numbers, and managing contract files. This position is onsite and does not offer a remote work arrangement.
Requirements
- High school diploma or equivalent.
- Good working knowledge of engineering principles, solid modeling, welding, and fabrication.
- Knowledge of industrial hose, gasket, and piping.
- Ability to function successfully in a fast-paced, high-volume environment.
- Microsoft Office skills, including Word and Excel; SolidWorks is also listed among relevant technology skills.
Nice To Haves
- Associate degree or higher.
Responsibilities
- Sell industrial hose, gasket, and piping products and maintain customer accounts.
- Take orders by phone and over the internet.
- Enter orders and product quotes into the computer system.
- Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained.
- Estimate delivery dates based on knowledge of production and delivery schedules and inventory.
- Prepare reports of business transactions in the company database.
- Work with account managers to keep account activities up to date.
- Investigate and resolve customer problems with deliveries.
- Conduct technical research and work with customers to bring viable solutions to market.
- Interpret customer drawings, specifications, solid models, and engineering data; translate them into assembly bills of materials, pricing, and quotes; and create fabrication drawings.
- Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings and die files for all branches, and schedule projects with production.
- Follow orders through the process from door to door and solve problems along the way.
- Manage files including purchase orders, drawings, specifications, and models.
Benefits
- Medical, dental, and vision coverage.
- 401(k).
- Paid vacation and holidays.
- Tuition reimbursement.
- Ongoing development opportunities.
- Supportive, team-focused environment.
- Stability in a well-established company.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
