Customer Service Representative/Inside Sales Representative, Level 2

AirReps•St. Louis, MO

4h•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for an HVAC customer service and inside sales position in the branch operations group at its St. Louis, Missouri branch. The representative sells the organization’s products and services to prospective and established customers, serving them in person, by phone, email, or fax. The role involves identifying customer needs, answering questions, developing solutions, and ensuring a smooth and timely sales process. The representative must understand the organization’s policies, procedures, practices, products, and services, and collaborates with the Regional Manager or Branch Manager to support territory coverage and maintain positive dealer relationships. The position supports sales and account maintenance through customer communication, product and technical information, order processing, shipment coordination, and follow-up. It works within well-defined instructions and established procedures, under supervision and close oversight. Daikin states that benefits are effective on day one for full-time direct hires, offers training programs to help team members develop new skills, and describes opportunities for career growth. The role is part of a global company whose family brands are backed by Daikin Industries, Ltd.

Requirements

3–6 years of progressive sales and customer service experience.
At least 3 years of experience in the HVAC industry.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills for walk-in, phone, and email interactions.
Positive, professional attitude and ability to handle difficult customers and defuse negative situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Effective written communication, including timely customer emails and accurate order entry.
Effective organization and time-management skills, including prioritizing and multitasking.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products.
Some college.

Responsibilities

Support divisional sales, including new business, and maintain accounts through active communication about product launches, services, supplies, products, and discounts, including outbound calls.
Provide customer service in person, by phone, and by email.
Carry out sales activities including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring order information is accurate.
Recommend alternate products based on cost, availability, or specifications when needed.
Obtain and monitor scheduled shipment dates, ensure timely delivery, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to resolve problems, maintain customer satisfaction, and follow organizational policies; coordinate resolution with appropriate departments.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with industry trends.
Work positively with management and peers to keep departments informed and support effective teamwork and high-quality service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities to support ongoing business needs.