Inside Sales Representative
About The Position
Ferguson is hiring an Inside Sales Representative to support customers, help solve problems, and learn the business. The position may be remote within the United States or hybrid in Newport News, Virginia, in accordance with company policy. Internal candidates aligned to a company branch will be designated hybrid and are not eligible for a fully remote arrangement through this role. The schedule is Monday through Friday, 9 a.m. to 6 p.m. Eastern Time. The role supports Sales associates and customers by identifying suitable products and solutions, providing timely quotations and accurate sales orders, coordinating deliveries, and responding to sales calls and customer questions. The position is eligible for a bonus or incentive plan. Ferguson describes its benefits as supporting associates’ mental, physical, and financial well-being. Offerings include health, dental, and vision coverage, paid time off, life insurance, a 401(k) with company match, mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, and community involvement opportunities.
Requirements
- Strong sales skills, including the ability to upsell.
- Ability to respond quickly to customer needs and make decisions in a timely manner.
- Ability to work effectively in a fast-paced environment and follow through on commitments.
- General digital literacy, including Microsoft Office.
- Ability to quickly learn product knowledge and processes.
Nice To Haves
- 0–3 years of sales and/or customer service experience is preferred.
- Experience in plumbing, HVAC, or other trades is a plus.
- A highly motivated, customer-service-oriented mindset and ability to build relationships are a plus.
Responsibilities
- Work with Sales associates to support customer needs by determining appropriate products and solutions.
- Provide personalized customer service through timely quotations and accurate sales orders.
- Coordinate deliveries on behalf of customers.
- Answer sales calls, provide general information, and address and resolve customer concerns or questions.
- Use the customer relationship management (CRM) system and phone system effectively.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender-affirming and family-building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
- Bonus or incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
