Inside Sales / Customer Service Representative

VetJobs•Tempe, AZ

4d•$41,600 - $54,080•Onsite

About The Position

TECHLITE, a division of The Zippertubing Company, is a U.S.-owned manufacturer of acoustic panels and specialty insulation systems serving architectural, industrial, transportation, and commercial markets. This role supports B2B customers in a fast-paced manufacturing environment, managing orders, details, and communications from quote through delivery. The position works closely with engineering, production, and customer-facing teams to deliver customized solutions. The representative communicates with customers and visitors, reviews and processes quotes and orders, manages order changes and holds, coordinates details of custom inquiries with internal departments, and maintains accurate customer records. Additional duties include return material authorization processing and tracking, CRM queue management, payment processing, and identifying opportunities to improve processes and customer experience. The position is full-time and onsite in Tempe, Arizona. The schedule is Monday through Thursday, 6:00 a.m.–3:30 p.m., and Friday, 6:00 a.m.–10:00 a.m.; weekends are off. Compensation is $41,600–$54,080 per year, or $20–$26 per hour, based on experience. Work takes place in a multi-occupied open office and is largely sedentary, with occasional filing, bending, standing on a step ladder or climbing stairs, and lifting office products and supplies weighing up to 25 pounds.

Requirements

At least 2 years of experience in a customer-facing or order-processing role, or B2B inside sales.
Superior attention to detail.
Ability to multitask and understand priorities.
Working knowledge of CRM software or good technical aptitude.
Strong math, computer, and documentation skills.
Good verbal and written communication skills with internal and external stakeholders.
Ability to collaborate effectively with cross-functional teams.
Desire to learn products and processes and excel in both.
English proficiency preferred.
U.S. work authorization.
Ability to perform the described physical tasks, including occasional lifting of office products and supplies up to 25 pounds.

Nice To Haves

Experience in a manufacturing environment.
Experience supporting customized or engineered-to-order products.
Bachelor’s degree; equivalent work experience will be considered.
Criminal background check preferred.

Responsibilities

Communicate with customers by phone, email, live chat, and in person in a timely and professional manner.
Build trusted customer relationships through responsive service and keep customers informed throughout the order lifecycle.
Ensure solutions comply with customer-provided specifications.
Serve as a primary contact for inbound customer inquiries and onsite visitors as needed.
Review and process quotes and orders for completeness and accuracy before release to production and invoicing.
Manage orders on hold for purchase order revisions, payment, or other issues.
Provide complete details of custom solution inquiries to Technical Sales, Quality, and Engineering.
Manage sales order cancellations or changes and promptly communicate them to related departments.
Maintain orderly and accurate records of customer interactions.
Process and track return material authorizations (RMAs), and maintain knowledge to provide backup as needed.
Manage the CRM queue.
Process payments accurately for orders and samples.
Identify opportunities to improve processes and enhance the customer experience.
Perform other related duties as assigned.