Inside Sales/Customer Service Representative
About The Position
This position supports sales activities in an assigned territory to help achieve the company’s sales objectives and handles customer requests and inquiries. The role supports sales staff, assists with customer accounts and quotations, and builds professional relationships with customers and vendors. It also coordinates shipment-related services and helps resolve customer issues, supports invoicing, and performs account receivables and credit-related administrative work. The position may occasionally visit customers on site and requires frequent travel by car and plane. Work is typically performed in an office environment with moderate noise.
Requirements
- Associate’s degree (A.A.) or equivalent combination of education and experience.
- Two to three years of previous experience in a similar position.
- Skills and abilities include analysis, attention to detail, English reading and writing, confidentiality, customer service, decision-making, dependability and reliability, diplomacy, initiative and follow-through, judgment, basic math, monitoring and control, negotiation, office equipment use, personal computer use, presentation, project management, problem-solving, teamwork, and vendor relations.
- Ability to travel frequently by car and plane.
Responsibilities
- Support sales staff and assist with new accounts and the maintenance or updating of existing accounts and SOPs.
- Establish or maintain professional relationships with appropriate customer and vendor personnel.
- Handle business inquiries by phone, facsimile, and email.
- Provide quotations to customers and rates to other branches and overseas offices.
- Attend weekly departmental sales meetings to discuss project status and prospective customers.
- Occasionally visit customers on site.
- Assist with operations as necessary, including booking, documentation, compliance, customs clearance, customs brokerage, notification, delivery, and warehouse coordination.
- Monitor shipment status and coordinate between customers and vendor services for shipment of goods.
- Coordinate with other company personnel and agents to support smooth operations.
- Investigate and resolve customer problems.
- Assist with invoicing operations, including cross-border shipments, triangle shipments, and distribution accounts.
- Check receivables status with Accounting A/R and take responsibility for resolving uncollected accounts receivable.
- Check assigned accounts’ creditworthiness with Accounting A/R.
- Help establish credit terms for new customers in accordance with company policy.
- Submit expense reports in a timely manner.
- Complete projects assigned by a supervisor, manager, the company, or senior management, and perform other miscellaneous duties as assigned.
- Seek more efficient and less expensive ways to improve work processes.
- Maintain high ethical standards, report irregular issues and problems to managers, and communicate effectively with managers, staff, and outside contacts.
- Comply with company policies and procedures and maintain a clean and safe working area.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
