Customer Service Representative/Inside Sales Representative

Daikin•Sanford, FL

5d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled HVAC Customer Service Representative/Inside Sales Representative for its branch operations group at the Sanford, Florida branch. The role sells the organization’s products and services to prospective and established customers, assisting in person, by phone, email, and fax. The representative identifies customer needs, answers questions, develops solutions, and supports a smooth sales process while meeting established sales quotas. The role requires knowledge of the organization’s policies, procedures, practices, products, and services. Work is performed under close supervision, using established procedures and well-defined instructions. The company states that benefits are effective on day one for full-time direct hires, training programs are available to support team members and develop skills, and career growth opportunities are available. The role is part of a global company whose family brands are backed by Daikin Industries, Ltd.

Requirements

High school diploma or GED equivalent.
One to three or more years of progressive sales experience.
Extensive knowledge of HVAC equipment and products.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship management skills in person, by phone, and by email.
Professional attitude and ability to handle difficult customers and diffuse negative situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Effective written communication skills, including timely customer emails and accurate order entry.
Effective organization and time-management skills, including prioritizing and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Some college.
HVAC certification.
One to three or more years of experience in the HVAC industry is preferred.

Responsibilities

Support division sales, including new business, by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Execute sales activities, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accurate order entry.
Recommend alternative products based on cost, availability, or specifications when needed.
Obtain and monitor shipment schedules, ensure timely delivery, and expedite shipments as needed.
Coordinate shipments with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Work with the Branch Manager to resolve problems and ensure customer satisfaction and compliance with organizational policies; coordinate resolutions with appropriate departments.
Train new customer service and inside sales representatives.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand HVAC product knowledge and stay current with industry trends.
Work collaboratively with management, peers, and departments to support effective service.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support ongoing business needs.