CUSTOMER SERVICE REPRESENTATIVE/INSIDE SALES REPRESENTATIVE

AirReps•Sanford, FL

6d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is hiring an HVAC Customer Service Representative/Inside Sales Representative for its branch operations group at the Sanford, Florida branch. The role sells the organization’s products and services to prospective and established customers, assists customers at the counter, by phone, and through email or fax, identifies customer needs, answers questions, develops solutions, and supports a smooth and timely sales process. The representative is responsible for meeting established sales quotas and must know the organization’s policies, procedures, practices, products, and services. The position works within well-defined instructions and established procedures, under supervision and close oversight. It involves maintaining customer accounts, processing sales and orders accurately, coordinating shipments and resolving customer issues, and collaborating with colleagues and other departments. The representative also helps train new customer service and inside sales representatives, maintains sales records, and keeps current on HVAC products and industry trends. Benefits are effective on day one for full-time direct hires. Training programs and opportunities for career growth are available. The company is part of a global organization whose family brands are backed by Daikin Industries, Ltd.

Requirements

1–3+ years of progressive sales experience.
High school diploma or GED equivalent.
Extensive knowledge of HVAC equipment and products.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
Professional attitude and ability to handle difficult customers and defuse negative situations.
Good phone and email etiquette.
Ability to manage high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Effective written communication, including timely customer emails and accurate order entry.
Strong organization and time-management skills, including prioritizing and multitasking.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

1–3+ years of experience in the HVAC industry.
Some college education.
HVAC certification.

Responsibilities

Support division sales, including new business, by maintaining accounts and contacting customers about product launches, services, supplies, products, and discounts.
Provide customer service in person, by phone, and by email.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternate products based on cost, availability, or specifications.
Monitor shipment schedules, help ensure timely delivery, expedite shipments when needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing product and technical information in a timely manner.
Educate customers about product terminology, features, and benefits.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Work with the Branch Manager and appropriate departments to resolve problems, satisfy customers, and follow company policies.
Train new customer service and inside sales representatives.
Contact customers periodically to assess satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management, peers, and other departments to support effective teamwork and service.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities to support business needs.