Customer Service Representative/ Inside Sales Representative, Level 1

AirReps•Alexandria, LA

3d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for an HVAC customer service and inside sales position in its branch operations group at the Alexandria, Louisiana branch. The representative sells the organization’s products and services to prospective and established customers, serving customers in person, by phone, email, or fax. The role involves identifying customer needs, answering questions, creating solutions, and ensuring a smooth and timely sales process. The representative must understand the organization’s policies, procedures, practices, products, and services, and collaborate with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The position works within well-defined instructions and established procedures, under supervision, with assigned work closely supervised. The company states that benefits are effective on day one for full-time direct hires, offers training to develop skills, and provides opportunities for career growth. The role is based at the company’s Alexandria, Louisiana branch.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship management skills in person, by phone, and by email.
Positive, professional attitude and ability to diffuse negative situations with difficult customers.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Effective written communication skills, including timely customer emails and accurate order entry.
Organizational and time-management skills, including prioritizing and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products.
Some college education.

Responsibilities

Help the Division deliver sales, including new business, by maintaining accounts and communicating product launches, services, supplies, new products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Execute sales functions, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accurate order entry.
Recommend alternate products based on cost, availability, or specifications.
Obtain and monitor scheduled shipment dates, ensure timely delivery, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to resolve problems, ensure customer satisfaction, and adhere to organizational policies; coordinate resolution with appropriate departments.
Periodically contact customers to assess satisfaction with the organization, products, and services.
Maintain sales activity records and prepare reports.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to keep departments informed and deliver a high level of service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support ongoing business needs.