Customer Service Representative / Inside Sales Representative, Level 1

AirReps•Warrenville, IL

3d•$21 - $23•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for an HVAC customer service and inside sales position in its branch operations group at the Warrenville, Illinois branch. The representative sells the organization’s products and services to prospective and established customers, addressing customer needs face to face, by phone, email, or fax. The role involves answering questions, finding solutions, and ensuring a smooth sales process while maintaining knowledge of company policies, procedures, products, and services. The representative collaborates with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The position works within well-defined instructions and established procedures, under close supervision, to perform assigned tasks. The company notes that full-time direct hires receive benefits effective on day one, and offers training programs and career growth opportunities. The position is based at the Warrenville, IL branch.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
Positive, professional attitude and ability to diffuse difficult customer situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Effective written communication, including timely customer emails and accurate order entry.
Organizational and time-management skills, including prioritizing and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.
Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products is preferred.
Some college education is preferred.

Responsibilities

Help the Division meet sales goals, including new business, by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service face to face, by phone, and by email.
Execute sales functions, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accurate order entry.
Recommend alternate products based on cost, availability, or specifications.
Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments as needed; coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Collaborate with the Branch Manager and appropriate departments to resolve problems, ensure customer satisfaction, and follow company policies.
Periodically contact customers to assess satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to keep departments informed and working together to deliver service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support ongoing business needs.