Customer Service Representative/ Inside Sales Representative, Level 1

Daikin•Jonesboro, AR

2d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for an HVAC customer service and inside sales role in its branch operations group at the Jonesboro, Arkansas branch. The representative sells products and services to prospective and established customers, assisting them in person, by phone, email, or fax. The role involves understanding customer needs, answering questions, developing solutions, and helping ensure a smooth sales process. The representative must learn and follow the organization’s policies, procedures, practices, products, and services, and collaborates with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. This position supports sales and account retention through customer outreach about product launches, services, supplies, new products, and discounts. It handles sales activities including order processing, purchase orders, payments, quotes, and delivery dates; provides product and technical information; recommends alternatives; monitors shipments; and assists with warranties, returns, and problem resolution. The representative also maintains sales records, prepares activity reports, builds HVAC product knowledge, and works with colleagues and other departments to provide effective customer service. Work is performed under close supervision, using established procedures and well-defined instructions. Benefits for full-time direct hires are effective on the first day. Training programs and career growth opportunities are available. Daikin’s family brands are backed by Daikin Industries, Ltd. Applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. The company provides equal employment opportunity and complies with applicable disability-related regulations and statutes.

Requirements

High school diploma or GED equivalent.
1–3 years of progressive sales experience.
Effective customer service and relationship-management skills in walk-in, phone, and email interactions.
Positive, professional attitude and ability to handle difficult customers and defuse negative situations.
Good phone and email etiquette.
Effective verbal communication skills, including the ability to clearly explain fairly technical information.
Effective written communication skills, including timely customer email communication and accurate order entry.
Strong organizational and time-management skills, including the ability to prioritize and multitask.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Ability to perform essential responsibilities with or without reasonable accommodations.
Must be legally authorized to work in the United States and not require employer-sponsored work authorization now or in the future.

Nice To Haves

Knowledge of HVAC equipment and products.
Some college education.

Responsibilities

Support division sales, including new business, and help maintain customer accounts through active communication about product launches, services, supplies, new products, and discounts via outbound calls.
Provide customer service in person, by phone, and by email.
Execute sales activities, including order processing, purchase orders, payment processing, quotes, and delivery-date communication, ensuring order-entry accuracy.
Recommend alternate products based on cost, availability, or specifications when needed.
Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments as needed.
Coordinate shipments with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about in-stock product availability.
Assist customers with warranties and returns.
Work with the Branch Manager to resolve problems in a manner that supports customer satisfaction and company policies; coordinate resolution with appropriate departments.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand HVAC product knowledge and stay current with industry trends.
Work positively with management and peers to support effective teamwork and a high level of service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities to support ongoing business needs.