Customer Service Representative / Inside Sales Representative, Level 1

Daikin • Warrenville, IL

2d • Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for an HVAC customer service and inside sales position in its branch operations group at the Warrenville, Illinois branch. The representative sells the organization’s products and services to prospective and established customers, serving them in person, by phone, email, and fax. The role requires familiarity with organizational policies, procedures, practices, products, and services, and collaboration with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships.

The representative supports sales and account maintenance through customer communications about product launches, services, supplies, products, and discounts. The role includes order and payment processing, purchase orders, quotes, delivery coordination, product recommendations, customer education, and assistance with warranties and returns. The representative also coordinates internally and with vendors to address shipments and customer issues, monitors customer satisfaction, maintains sales activity records, and develops knowledge of HVAC products and industry trends. Work follows established procedures and is performed under close supervision.

The pay range is $20.50–$23.31. Qualified applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. The Company provides equal employment opportunity and complies with applicable disability regulations.

Requirements

• High school diploma or GED equivalent.
• 1–3 years of progressive sales experience.
• General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
• Effective customer service and relationship-management skills across in-person, phone, and email interactions.
• Positive, professional attitude and ability to handle difficult customers and diffuse negative situations.
• Good phone and email etiquette.
• Ability to handle high-volume customer traffic.
• Effective verbal communication skills, including explaining fairly technical information clearly.
• Effective written communication skills, including timely customer emails and accurate order entry.
• Organizational and time-management skills, including prioritization and multitasking.
• High attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Good judgment, strong work ethic, and integrity.
• Ability to understand and follow procedures, work instructions, and company policies.
• Ability to perform essential responsibilities with or without reasonable accommodations.
• Legally authorized to work in the United States without employer-sponsored work authorization now or in the future.

Nice To Haves

• Some college education preferred.
• Knowledge of HVAC equipment and products preferred.

Responsibilities

• Support sales, including new business, and help maintain accounts through outbound communication about product launches, services, supplies, products, and discounts.
• Provide customer service in person, by phone, and by email.
• Process orders, purchase orders, payments, quotes, and delivery dates accurately.
• Recommend alternate products based on cost, availability, or specifications.
• Monitor scheduled shipment dates, help ensure timely delivery, and expedite shipments as needed.
• Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing timely product and technical information.
• Educate customers about product terminology, features, and benefits.
• Provide accurate information about the availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to resolve problems, maintain customer satisfaction, and follow organizational policies.
• Coordinate problem resolution with appropriate departments.
• Periodically contact customers to assess satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Expand HVAC product knowledge and stay current with industry trends.
• Work positively with management and peers to support effective teamwork and service.
• Follow work instructions, operating procedures, and company policies.
• Participate in additional projects and activities to support ongoing business needs.

Benefits

• Benefits effective on day one for all full-time direct hires.
• Training programs to guide team members and develop new skills.
• Career growth opportunities.
• Opportunity to work as part of a global company backed by Daikin Industries, Ltd.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED