Customer Service Representative/ Inside Sales Representative, Level 1

AirReps•Jonesboro, AR

3d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for an HVAC customer service and inside sales role in its branch operations group at the Jonesboro, Arkansas branch. The representative sells the organization’s products and services to prospective and established customers, serving them face to face, by phone, email, or fax. The role involves identifying customer needs, answering questions, creating solutions, and ensuring a smooth sales process. The representative must understand the organization’s policies, procedures, practices, products, and services and collaborate with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The position works within well-defined instructions and established procedures, under supervision, with work closely supervised. Responsibilities may include supporting sales and account retention, processing orders and payments, preparing quotes, coordinating shipments, sharing product information, resolving customer issues, and keeping records of sales activities. The representative is also expected to build knowledge of HVAC products and industry trends, follow company procedures and policies, and support additional business needs. Qualified applicants must be legally authorized to work in the United States without current or future employer-sponsored work authorization. The Company provides equal employment opportunity and complies with applicable regulations and statutes concerning individuals with disabilities.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship management skills across walk-in, phone, and email interactions.
Positive, professional attitude and ability to diffuse negative situations with difficult customers.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Effective written communication skills, including timely customer email communication and accurate order entry.
Effective organizational and time-management skills, including prioritizing and multitasking.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Must be legally authorized to work in the United States without employer-sponsored work authorization now or in the future.

Nice To Haves

Knowledge of HVAC equipment and products is preferred.
Some college education is preferred.

Responsibilities

Support division sales, including new business, by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service face to face, by phone, and by email.
Execute sales functions, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accurate order entry.
Recommend alternate products based on cost, availability, or specifications when needed.
Obtain and monitor scheduled shipment dates, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager and appropriate departments to resolve problems, support customer satisfaction, and comply with organizational policies.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to coordinate work and deliver effective service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support ongoing business needs.