Customer Service Representative/ Inside Sales Representative, Level 1

Daikin•Alexandria, LA

2d•Onsite

About The Position

Daikin Comfort Technologies Distribution, Inc. is hiring a Customer Service Representative/Inside Sales Representative, Level 1, for its branch operations group in Alexandria, Louisiana. The representative sells the organization’s products and services to prospective and established customers, assisting them in person, by phone, email, or fax. The role identifies customer needs, answers questions, provides solutions, and supports a smooth, accurate sales process. The representative must understand company policies, procedures, products, and services and collaborates with the Regional Manager or Branch Manager to support territory coverage and maintain positive dealer relationships. The position supports sales and account retention through customer communications, product and technical information, order processing, shipment coordination, and issue resolution. It works under established procedures and close supervision, with well-defined instructions. The representative is expected to build knowledge of HVAC products and industry trends and work collaboratively across management, peers, and departments to provide effective service. The role requires a high school diploma or GED; some college is preferred. The posting requests 1–3 years of progressive sales experience. HVAC product knowledge is preferred. Employees must be legally authorized to work in the United States without current or future employer-sponsored work authorization. Essential responsibilities must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED equivalent.
1–3 years of progressive sales experience.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills for in-person, phone, and email interactions.
Professional attitude and ability to handle difficult customers and defuse negative situations.
Good phone and email etiquette.
Ability to manage high-volume customer traffic.
Effective verbal communication skills, including the ability to explain technical information clearly.
Effective written communication skills, including timely customer email communication and accurate order entry.
Organizational and time-management skills, including the ability to prioritize and multitask.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethics, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Legal authorization to work in the United States without current or future employer-sponsored work authorization.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Some college education.
Knowledge of HVAC equipment and products.

Responsibilities

Support division sales and new-business goals by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Perform sales functions including order processing, purchase orders, payment processing, quotes, and delivery-date coordination, ensuring accurate order entry.
Recommend alternate products based on cost, availability, or specifications when appropriate.
Obtain and monitor scheduled shipment dates, help ensure timely delivery, and expedite shipments as needed.
Coordinate shipments with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing product and technical information promptly.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Work with the Branch Manager to resolve problems in accordance with company policies and customer-satisfaction goals.
Coordinate problem resolution with appropriate departments.
Periodically contact customers to assess satisfaction with the organization, products, and services.
Maintain sales activity records and prepare reports.
Expand HVAC product knowledge and stay current with industry trends.
Work positively with management and peers to keep departments informed and support effective teamwork and service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support business needs.