Inside Sales Jobs

About The Position

Requirements

• Bachelor’s Degree required
• 3-5 years of Inside Sales experience is preferred.
• Candidate must possess good verbal and written communication skills and be detail oriented.

Responsibilities

• Enter orders received through phone, email or fax from customers or outside sales representatives
• Provide information regarding technical specifications, availability, pricing, etc. to customers and outside sales representatives
• Generate formal quotations for components
• Receive customer complaints/problems, issue RGA #’s, and coordinate the return/exchange/repair of the item between the customer and inventory control
• Refer customer complaints/problems to the VP/General Manager as appropriate
• Coordinate the resolution of customer credits or billing discrepancies with the customer, customer service manager, the accounting department, purchasing, and the shipping-receiving department
• Search for new or alternate sources for items as necessary to meet the customer’s needs
• May order special items from vendors and coordinate the purchase with the Operations Manager
• Make recommendations to the Director of Operations regarding a need to add/delete stock items to physical inventory
• May perform telemarketing to solicit orders from customers
• May physically check stock in the warehouse to assure questionable availability of stock items
• Perform other duties as assigned