Inside Sales Representative - Jacksonville, FL

Sonepar • Jacksonville, FL

3d

About The Position

World Electric is hiring a full-time Inside Sales Representative in Jacksonville, Florida. The role ensures customer satisfaction by processing orders and coordinating customer service needs with other branch functions. It serves as a customer contact for pricing, scheduling, and shipping, and is accountable for sales performance, gross margin, gross margin percentage, market share growth, and profitability across product lines.

The representative handles inbound customer inquiries, explains products and services, quotes prices, follows up on quotes, secures and places orders, and arranges delivery. The role works with outside sales, management, and shipping to meet customer needs; sources special and direct non-stock products; prepares and analyzes quotations; and provides sales activity and expediting reports. It also handles billing and service complaints, referring service failures to appropriate departments, and ensures returns comply with company policy.

Requirements

• Two-year certificate or degree from a college or technical school, or six months to two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and interpret training instructions, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to interact with customers responsively by telephone and in person.
• Ability to handle difficult customer situations with diplomacy.
• Ability to address problems involving several concrete variables in standardized situations.
• Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
• Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
• Entrepreneurial and assertive approach, with the experience, skills, and attitude to help achieve company market-share and revenue goals.
• Experience using digital sales tools to enhance the customer experience, including job management, quotes, sales tracking, and related web capabilities.

Responsibilities

• Respond to customer calls and explain offered products and services.
• Quote prices and use sales skills to complete purchases.
• Make outbound calls to follow up on previous quotes and follow up after sending quotations.
• Secure and place orders for fulfillment and arrange delivery dates.
• Record names, addresses, purchases, and reactions of prospects solicited.
• Work with outside sales and the manager to support customer satisfaction across accounts.
• Coordinate special delivery circumstances with the shipping department.
• Prepare and work on reports related to sales activities and expediting.
• Source products for special and direct non-stock customer orders.
• Assemble information needed for customer quotations, prepare quotations, and analyze quotation results.
• Provide appropriate reporting information to sales management and outside sales.
• Adjust complaints about billing or service and refer service failures to designated departments for investigation.
• Ensure customer returns are handled according to company policy.

Benefits

• Healthcare plans
• Dental and vision coverage
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree