Sales Professional - Inside Sales

Service Corporation International•Riverside, CA

21d•$40,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential source of cemetery revenue, while serving as a primary contact for families. The position combines prospecting and relationship-building with collaboration across funeral home and cemetery teams to support families’ current and future needs.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
Insurance license if required by state or province law and prescribed by the applicable state board.
Ability to pass the Company's internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province.
Flexible hours, with the ability at times to work up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for at least 1–2 hours each day and track activity to maintain productivity.
Obtain referrals from families served and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Respond to inquiries promptly, respectfully, sensitively, and professionally.
Listen to families, understand their individual needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction and follow through on problems and requests.
Prepare for appointments and perform all procedures professionally and with attention to detail.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Provide continuity from at-need services and aftercare to future services that protect families.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current support or sales needs.
Share family concerns with the SCI team.