Inside Sales Representative

Arrow Electronics•Phoenix, AZ

21d•$26 - $32•Hybrid

About The Position

Arrow Electronics is a global provider of products, services, and solutions for industrial and commercial users of electronic components and enterprise computing solutions. The company serves technology manufacturers and service providers worldwide, connecting customers with technology and offering expertise across the product lifecycle. The Inside Sales Representative manages strategic service and support for assigned customer accounts and territories. The role focuses on maximizing margins, gaining market share, and selling value-added solutions. It coordinates with internal and external teams to support quoting, fulfillment, on-time delivery, engineering assistance, and customer problem resolution. The representative serves as a liaison between suppliers and customers, develops customer strategy, and supports sales excellence and solutions selling. The position also supports the Order to Invoice process and owns customer communication for backend quality processes, including corrective actions and Field Quality Reports. It maintains Perfect Order Index and inventory integrity to reduce write-offs and bill-backs, and manages customer-facing credit and financial information in coordination with available support resources. Compensation is structured as 60% base pay and 40% commission; the posted compensation range is base pay only. The work arrangement is hybrid, with three days in the office and two days per week working from home.

Requirements

2–4 years of inside sales experience.
Strong communication, negotiation, and organizational skills.
Ability to build influential relationships.
Customer-service orientation.
Ability to collaborate with internal and external resources to generate results.
Microsoft Office Suite proficiency and intermediate Excel skills, including VLOOKUPS and Pivot Tables.

Nice To Haves

Electronics sales experience is strongly preferred.
Experience with semiconductor products is a plus.
Salesforce experience preferred.
Oracle experience preferred.

Responsibilities

Manage overall account relationships by providing strategic service and support to assigned customers.
Maximize margins, gain market share, and drive value-added solution selling.
Coordinate internal and external resources for customer service, quoting, fulfillment, on-time order delivery, engineering support, and troubleshooting.
Act as a liaison between suppliers and customers to build long-term business partnerships.
Develop and manage customer strategy within assigned account territories to support sales excellence.
Sell and promote solutions in accordance with approved account-level strategy, using knowledge of the competitive landscape to inform sales decisions.
Provide ongoing sales support for the Order to Invoice process.
Manage the customer interface for backend quality processes, including corrective actions and Field Quality Reports.
Maintain Perfect Order Index (POI) and inventory integrity to minimize write-offs and bill-backs.
Manage customer communication concerning credit and financial information and coordinate available resources and support functions.