Inside Technical Sales

Motion & Control Enterprises • Pewaukee, WI

8d

About The Position

RitterTech, an MCE Company, is hiring an Inside Sales Representative to support demanding customers with complex specifications and ordering requirements. The role partners closely with the outside sales team and serves as the inside technical contact for assigned accounts, handling quotes, order processing, customer communication, technical consultation, inventory forecasting, and vendor-managed inventory reviews. The representative is expected to understand account-specific needs, anticipate customer requirements, and help ensure orders and deliveries meet customer expectations.

The position supports customers seeking fluid power systems, hydraulic and pneumatic components, and related industrial solutions. It also involves coordinating with engineering and application teams on complex or custom requirements and maintaining accurate account and order information in CRM and ERP systems. RitterTech is part of MCE, a national industrial distributor, and has a longstanding partnership with Parker Hannifin.

Requirements

• At least 3 years of inside sales, account management, or technical customer service experience.
• Strong proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Experience with ERP and/or CRM platforms.
• Ability to manage multiple complex accounts while maintaining accuracy.
• Strong organizational skills and attention to detail.
• Clear, professional communication skills and the ability to build rapport and calmly navigate customer challenges.
• High school diploma or equivalent.

Nice To Haves

• Knowledge of fluid power systems, hydraulics, pneumatics, or related components.
• Fluid power systems training or certifications.
• At least 5 years of customer success or technical inside sales experience.
• Familiarity with the MRO (maintenance, repair, and operations) industry.
• Bachelor's degree in business, engineering, or a related field.

Responsibilities

• Serve as the inside technical partner for a dedicated set of complex customer accounts and ensure orders, quotes, and deliveries meet customer expectations.
• Manage inbound and outbound customer communication promptly and professionally.
• Partner with the outside sales team on account planning, forecasting, and growth strategies.
• Process quotes and orders accurately, taking customer-specific requirements and configurations into account.
• Provide technical consultation on fluid power systems, hydraulic and pneumatic components, and related solutions.
• Monitor open orders against delivery commitments and proactively flag potential issues.
• Engage engineering and application teams as needed to address complex or custom requirements.
• Forecast inventory purchases based on customer demand to support product availability and minimize lead-time surprises.
• Conduct vendor-managed inventory reviews for assigned accounts and help optimize stock levels and replenishment.
• Maintain accurate customer, account activity, and order-status records in CRM and ERP systems.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a company match.
• Generous paid time off and paid holidays.
• Tuition reimbursement.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED