Inside Sales Manager
About The Position
NexGen Virtual Workplace is seeking a hands-on, results-oriented Inside Sales Manager to build, lead, and scale inside sales operations focused on small and midsize businesses and the partner program. This player-coach will build the outbound sales engine, conduct discovery and product demonstrations, close business directly, and recruit and coach an inside sales team. The role advances NexGen’s value narrative around helping remote SMBs reduce turnover through Community, Collaboration, Culture, and Communication. Success is measured by new customers acquired, ARR/MRR booked, qualified pipeline created, demo-to-opportunity and opportunity-to-close rates, and sales velocity. Leadership measures include team quota attainment, new-hire ramp time, forecast accuracy, early churn, and CRM hygiene. NexGen Virtual Workplace is an equal opportunity employer and welcomes qualified applicants regardless of legally protected status. The company is committed to an inclusive and welcoming work environment.
Requirements
- At least 5 years of B2B SaaS inside sales or business development experience, with a proven record of meeting quota.
- At least 2–3 years of leadership experience mentoring, coaching, or leading sales team members.
- Mastery of the full sales cycle, from cold prospecting through contract execution.
- Proficiency in Microsoft Office and CRM software such as Zoho CRM.
- Strong verbal and written communication skills and ability to deliver virtual presentations and demos using collaboration tools.
- Exceptional discovery, consultative selling, negotiation, and active listening skills.
- Ability to build and document repeatable sales processes, scripts, and coaching cadences.
- Data-driven approach to forecasting, pipeline management, and team performance metrics.
- High self-motivation and organizational skills in a 100% remote environment.
- Ability to work under pressure, think clearly in challenging situations, and operate effectively with minimal supervision.
Nice To Haves
- Background selling SaaS to SMB decision-makers and contact center operators.
- Experience with CCaaS, UCaaS, collaboration, or workforce technology.
- Track record of building outbound sales processes and teams from scratch (zero-to-one growth).
- Hands-on expertise with Zoho CRM or equivalent sales platforms.
- Strong analytical problem-solving skills and innovative thinking applied to messaging, targeting, and conversion.
Responsibilities
- Own new ARR/MRR growth across SMB accounts, outbound channels, inbound leads, and the partner program.
- Run the full sales cycle, including discovery calls, product demonstrations, contract negotiation, and closing.
- Build repeatable prospecting sequences using cold calls, email, LinkedIn, and referral networks.
- Engage SMB CEOs, COOs, and other leaders to address remote-work engagement challenges.
- Create the sales playbook, including scripts, email cadences, qualification frameworks, and objection guides.
- Demonstrate sales capability, then hire, onboard, and mentor BDRs and SDRs; conduct weekly call reviews and pipeline audits.
- Establish transparent quotas, daily activity standards, and continuous learning cadences.
- Maintain accurate pipeline forecasts and deal progression in Zoho CRM.
- Partner with Customer Success to support onboarding and early adoption and reduce early churn.
- Define SMB Ideal Customer Profiles and qualification standards, and refine messaging based on conversion data.
- Present forward-looking growth plans to leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
