Assistant General Manager
DoubleTree Greenville • Greenville, SC24d • Onsite
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Assistant General Manager
DoubleTree Greenville•Greenville, SC
•Onsite
About The Position
Raines Co. is seeking a highly energetic and attentive Assistant General Manager to be one of the two key managers responsible for all property operations and directly involved in team member management. This role requires a focus on quality care for staff, attending to guest needs, transforming issues into positive opportunities, and ensuring flawless communication between management and team members. Raines Co., established in 1988, is a family-owned business that has grown into a fully integrated development, management, and investment company. We operate and own leading hotel brands and boutique hotels, maintaining a family-oriented culture that values relationships with associates, partners, and communities. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and opportunities for career advancement within a winning culture.
Requirements
- Prior Assistant General Manager, Front Office Manager, or Operations Manager experience.
- Proficient in Microsoft 365 or similar computer applications.
- Experience with brand's PMS and Point of Sales systems.
- Minimum high school diploma, GED or equivalent.
Nice To Haves
- Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred.
Responsibilities
- Oversee the day-to-day operations and assignments of the hotel staff.
- Assist the General Manager in the development and communication of departmental strategies and goals.
- Communicate and enforce policies and procedures.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
- Alert General Manager of potential issues.
- Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their job functions.
- Supervise staff in multiple departments as needed.
- Use company-wide tools, systems and applications without exception.
- Provide hands-on support for front office operations.
- Ensure accounts receivables are updated and invoices are sent and reconciled weekly.
- Follow-up with customer payments to ensure proper credit to accounts and escalate customer non-payment issues immediately.
- Manage front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
- Ensure a safe and secure environment for guests, employees, and hotel assets.
- Respond to guest inquiries to include complaints.
- Report incidents to the appropriate people to include HR, Insurance, RDO, etc.
- Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.
- Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
Benefits
- Comprehensive Medical/Dental/Vision benefits
- 401K
- Generous PTO program
- Opportunities to advance their career within the company
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Job Search Resources
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